At a Glance
- Tasks: Provide top-notch 1st line support and manage client tickets efficiently.
- Company: Join a dynamic team in a fully remote UK role.
- Benefits: Competitive salary, flexible work environment, and training opportunities.
- Other info: Great opportunity for career growth and skill development.
- Why this job: Make a real difference by helping clients solve their tech issues.
- Qualifications: Customer service experience and strong communication skills are a plus.
The predicted salary is between 31500 - 38500 £ per year.
We are looking for a customer-focused Service Desk Analyst to provide high-quality 1st line support, manage client tickets and ensure incidents and service requests are progressed efficiently and within agreed SLAs.
Key Responsibilities
- Manage and monitor incidents, service requests, problems and changes.
- Ensure tickets are accurately logged, prioritised and progressed within SLA.
- Provide professional and personable communication to clients and stakeholders.
- Deliver 1st line technical support and resolve issues where possible.
- Liaise with engineers, project teams, third-party helpdesks and clients.
- Maintain accurate ticket updates and provide regular status updates.
- Produce regular and ad-hoc reports and client knowledge-base documentation.
- Support the wider Service Desk and take ownership of assigned client accounts.
About You
- Experience in a service desk or B2B customer-focused environment is desirable.
- Excellent written and verbal communication skills.
- Strong organisation, prioritisation and time-management skills.
- Comfortable working under pressure and meeting deadlines.
- Strong stakeholder management and relationship-building skills.
- Proficient with Microsoft Office.
- A team player with a strong customer-service mindset.
- ITIL awareness is desirable.
Security: Candidates must be eligible to undergo BPSS and SC security clearance. Training can be provided where there are minor skills gaps, provided you have the right customer-service attitude and willingness to learn.
Apply now if you can start by mid-October 2026.
Service Desk Analyst - UK Remote employer: Global Technology Solutions Ltd.
Great Foods is an exceptional employer that fosters a dynamic and supportive work culture, perfect for ambitious individuals looking to make their mark in the food industry. With a focus on employee growth, we offer comprehensive training and development opportunities, ensuring you have the tools to succeed in your role as a Business Development Executive. Located in the heart of the UK, our team enjoys a collaborative environment where innovation is encouraged, and every contribution is valued.
Contact Details:
Global Technology Solutions Ltd. Recruitment Team
