At a Glance
- Tasks: Provide 1st line support and manage service desk tickets efficiently.
- Company: Join a dynamic team in a fully remote role.
- Benefits: Competitive daily rate and flexible working from home.
- Other info: Immediate start available for the right candidate.
- Why this job: Make a difference by helping clients solve their tech issues.
- Qualifications: Experience in service desk or customer service is essential.
The predicted salary is between 31500 - 38500 £ per year.
- Service Desk Analyst
- Contract
Location
Fully Remote
UK ONLY Rate
- £140
- £150 per day
- INSIDE IR35
UMBRELLA Start Date
ASAP Clearance
Must be eligible for BPSS and SC clearance We are seeking an experienced
Service Desk Analyst for a fully remote contract role, providing professional 1st line support and ensuring client incidents and service requests are managed efficiently and within SLA.
Key Responsibilities
Manage and monitor service desk tickets, incidents and service requests.
Provide 1st line technical support and resolve issues where possible.
Ensure tickets are accurately logged, prioritised and progressed.
Communicate professionally with clients, engineers and third parties.
Maintain regular updates on open incidents and requests.
Prepare reports and knowledge-base documentation.
Work collaboratively with the wider service and operations teams.
About You
Previous service desk or B2B customer-service experience.
Strong written and verbal communication skills.
Excellent organisation and prioritisation skills.
Able to work under pressure and meet deadlines.
Strong stakeholder and relationship-management skills.
Proficient with Microsoft Office.
ITIL awareness is desirable.
Customer-focused, proactive and a strong team player.
Security
Candidates must be eligible to undergo
BPSS and SC security clearance . Immediate availability is preferred apply now for an ASAP start.
TPBN1_UKTJ
Service Desk Analyst - Remote UK employer: Global Technology Solutions Ltd.
Great Foods is an exceptional employer that fosters a dynamic and supportive work culture, perfect for ambitious individuals looking to make their mark in the food industry. With a focus on employee growth, we offer comprehensive training and development opportunities, ensuring you have the tools to succeed in your role as a Business Development Executive. Located in the heart of the UK, our team enjoys a collaborative environment where innovation is encouraged, and every contribution is valued.
Contact Details:
Global Technology Solutions Ltd. Recruitment Team
