Salary: £55,000 - 55,000 per year
Requirements:
- Experience leading teams in an MSP environment, including people management
- Knowledge of Microsoft 365, Azure, Windows Server, Active Directory, Entra ID, Intune and Exchange Online
- Experience with server infrastructure, cloud and networking
- Knowledge of Cisco, Meraki, FortiGate and Palo Alto
- Experience with ITSM and IT Glue administration, security collaboration and service improvement
- ITIL 4 certification
- Windows Server Hybrid Administrator (AZ-800/AZ-801), Microsoft 365 Administrator (MS-102) and CCNA certifications, or equivalent experience for these three certifications
- PCNSA certification
- CompTIA Security certification
Responsibilities:
- Lead L2 analysts and L3 systems administrators in a managed services environment, balancing hands‑on technical work with management
- Own senior escalations, major incidents, root cause investigations and infrastructure improvements
- Support Microsoft platforms, servers, cloud and networking
- Coordinate patching and vulnerability remediation with the SOC
- Manage queues, workloads, KPIs and SLAs using ITIL processes
- Maintain documentation, improve resolution and participate in on‑call support
- Coach staff, conduct reviews, and support recruitment and development
Technologies:
- Active Directory
- Azure
- Cloud
- Cisco
- FortiGate
- Support
- ITIL
- ITSM
- Microsoft 365
- Security
- Windows
- Office 365
More:
We are recruiting a Technical Team Leader for our 2nd and 3rd Line IT Service Desk team. The role is based in Reading and is hybrid, with three days in the office each week; the first month is full‑time in the office. The salary is £45,000–£55,000. Our benefits include 25 days holiday plus bank holidays, holiday trading, pension, life assurance, employee assistance, mentoring, eye care and flu vaccination.
last updated 40 week of 2026
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Technical Team Leader – MSP Service Desk – Hybrid Reading employer: Global Technology Solutions Ltd.
Great Foods is an exceptional employer that fosters a dynamic and supportive work culture, perfect for ambitious individuals looking to make their mark in the food industry. With a focus on employee growth, we offer comprehensive training and development opportunities, ensuring you have the tools to succeed in your role as a Business Development Executive. Located in the heart of the UK, our team enjoys a collaborative environment where innovation is encouraged, and every contribution is valued.
Contact Details:
Global Technology Solutions Ltd. Recruitment Team
