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For Companies At a Glance
- Tasks: Provide IT support and resolve incidents for Polish and English-speaking customers.
- Company: Join a leading IT Managed Service Provider in Peterborough.
- Benefits: Competitive hourly rate, potential for permanent role, and career development opportunities.
- Why this job: Be part of a dynamic team and enhance your IT skills while helping others.
- Qualifications: Fluent in Polish and English with prior IT service desk experience.
- Other info: Shift-based role with flexible hours and a supportive work environment.
Job Description
Polish Technical Service Desk Analyst – IT Service Desk MSP
Peterborough
Full time – 37.5 hours per week
Hourly rate £16:00 PAYE
We have a great opportunity for fluent Polish and English speakers to join a large IT organisation based in Hampton, Peterborough.
The successful candidate will join a large team, working on a Help Desk offing IT Support. This is a shift-based role working 37.5 hours per week, on a 7.5 hrs day, working a rota basis between the hours of 07:00 – 19.00, including weekends. (one weekend every month)
This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic IT Managed Service Provider.The ideal candidate will have worked in an IT Services roles previously and will have excellent communication and interpersonal skills. You will be required to be fluent in Polish and English.
Required skills:
– Previously experience working on an IT Service Desk.
– Active Directory
– Experience with Microsoft Word/Excel/PowerPoint/Outlook
– Speaking/typing in English to a professional level.
– Being a great problem solver thinking proactively in order to resolve incidents as quickly and smoothly as possible.
– Educated to GCSE Level or equivalent in Maths and English
– IT certificated desirable but not essential.
– Desired but not essential skills in vanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists.
Requirements:
– Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.
– Proactively keeping Customers informed on incident or request status and progress.
– Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.
– Adhering to Incident management procedures.
– Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.
– Keeping up to date with the current standard procedures.
– Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.
– Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager /Service Delivery Manager
– Escalate potential problem issues with Problem and Incident Management.
– Contributing to team meetings.
If you are a charismatic Polish and English-speaking person, looking for a fantastic career opportunity then please apply now!
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Polish Technical Service Desk Analyst - IT Service Desk employer: Global Technology Solutions Ltd
Contact Detail:
Global Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Polish Technical Service Desk Analyst - IT Service Desk
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT support. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Show off your problem-solving skills during interviews! Think of examples from your past experiences where you resolved issues effectively. This will demonstrate your proactive approach and ability to handle challenges.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Polish Technical Service Desk Analyst - IT Service Desk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT Service Desk roles and showcases your communication skills in both Polish and English. We want to see how your background fits with what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role and how your problem-solving skills can help us provide top-notch support to our customers.
Show Off Your Tech Skills: Mention any relevant IT certifications or experience with tools like Active Directory, ServiceNow, or O365. We love seeing candidates who are proactive about their tech knowledge and skills!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can't wait to hear from you!
How to prepare for a job interview at Global Technology Solutions Ltd
✨Brush Up on Your IT Knowledge
Make sure you're familiar with the key technologies mentioned in the job description, like Active Directory and Microsoft Office tools. Being able to discuss your previous experience with these systems will show that you’re ready to hit the ground running.
✨Practice Your Language Skills
Since fluency in Polish and English is crucial, practice answering common interview questions in both languages. This will help you feel more confident and articulate during the interview, especially when discussing technical issues.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've successfully resolved IT issues in the past. Think about specific incidents where you had to think on your feet and how you kept customers informed throughout the process. This will demonstrate your proactive approach.
✨Familiarise Yourself with Incident Management
Understand the basics of incident management procedures and be ready to discuss how you would handle various scenarios. Showing that you know how to monitor and escalate incidents effectively will impress your interviewers.
