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- Tasks: Provide IT support and resolve incidents for Polish and English-speaking customers.
- Company: Join a leading IT Managed Service Provider in Peterborough.
- Benefits: Competitive hourly rate, potential for permanent role, and supportive team environment.
- Why this job: Kickstart your IT career while helping others and developing your skills.
- Qualifications: Fluent in Polish and English with prior IT service desk experience.
- Other info: Shift-based role with opportunities for growth and learning.
Job Description
Polish Technical Service Desk Analyst – IT Service Desk MSP Peterborough Full time – 37.5 hours per weekHourly rate ÂŁ16:00 PAYEÂ
We have a great opportunity for fluent Polish and English speakers to join a large IT organisation based in Hampton, Peterborough.
The successful candidate will join a large team, working on a Help Desk offing IT Support. This is a shift-based role working 37.5 hours per week, on a 7.5 hrs day, working a rota basis between the hours of 07:00 – 19.00, including weekends. (one weekend every month)
This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic IT Managed Service Provider. The ideal candidate will have worked in an IT Services roles previously and will have excellent communication and interpersonal skills. You will be required to be fluent in Polish and English.Â
Required skills:
–   Previously experience working on an IT Service Desk. Â
–   Active Directory
–   Experience with Microsoft Word/Excel/PowerPoint/Outlook
–   Speaking/typing in English to a professional level.
–   Being a great problem solver – thinking proactively in order to resolve incidents as quickly and smoothly as possible.
–   Educated to GCSE Level or equivalent in Maths and English
–   IT certificated desirable but not essential.
–   Desired but not essential skills in vanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists.
Requirements:Â
–   Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.
–   Proactively keeping Customers informed on incident or request status and progress.
–   Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.
–   Adhering to Incident management procedures.
–   Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.
–   Keeping up to date with the current standard procedures.
–   Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.
–   Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager /Service Delivery Manager
–   Escalate potential problem issues with Problem and Incident Management.
–   Contributing to team meetings.
If you are a charismatic Polish and English-speaking person, looking for a fantastic career opportunity then please apply now!
Polish Technical Service Desk Analyst - IT Service Desk employer: Global Technology Solutions Ltd
Contact Detail:
Global Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Polish Technical Service Desk Analyst - IT Service Desk
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in service desks. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common technical support scenarios. Think about how you'd handle specific issues and be ready to showcase your problem-solving skills. We want you to shine!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you on their radar and show your enthusiasm for the role. It’s a small gesture that can make a big difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Polish Technical Service Desk Analyst - IT Service Desk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT Service Desk roles and showcases your communication skills in both Polish and English. We want to see how your background fits the job description, so don’t be shy about including relevant details!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your problem-solving skills and any specific IT tools you’ve worked with, like Active Directory or ServiceNow. We love a personal touch!
Show Off Your Skills: In your application, make sure to highlight any certifications or training you have, even if they’re not essential. If you’ve got experience with tools like O365 or Citrix, let us know! It’ll help you stand out from the crowd.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’re good to go!
How to prepare for a job interview at Global Technology Solutions Ltd
✨Brush Up on Your IT Knowledge
Make sure you're familiar with the key technologies mentioned in the job description, like Active Directory and Microsoft Office tools. Being able to discuss your previous experience with these systems will show that you’re ready to hit the ground running.
✨Practice Your Problem-Solving Skills
Prepare for scenario-based questions where you might need to demonstrate your problem-solving abilities. Think of examples from your past roles where you successfully resolved IT issues, and be ready to explain your thought process.
✨Show Off Your Communication Skills
Since this role requires excellent communication in both Polish and English, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable switching between languages.
✨Understand the Company Culture
Research the company’s values and culture. Be prepared to discuss how you can contribute to the team and align with their goals. Showing that you understand their mission can set you apart from other candidates.
