At a Glance
- Tasks: Support and maintain Sharp multifunction devices while delivering top-notch customer service.
- Company: Join a forward-thinking team in the office technology sector.
- Benefits: Enjoy a competitive salary, company vehicle, pension scheme, and 25 days annual leave.
- Other info: Work in a friendly environment with excellent career growth potential.
- Why this job: Be part of a growing business and develop your skills with ongoing training opportunities.
- Qualifications: Technical background with good IT knowledge; experience with Sharp equipment is a plus.
The predicted salary is between 37000 - 37000 € per year.
Salary & Benefits
- £37,000 per year
- Location: Central London
- Company vehicle supplied
- Pension scheme
- 25 days annual leave plus bank holidays
- Ongoing manufacturer training and career development opportunities
- Opportunity to work within a friendly and supportive team environment
We are looking for a skilled and enthusiastic Photocopier Service Engineer to become part of an expanding and forward-thinking team. This role will involve primarily supporting Sharp multifunction devices, delivering technical support, maintenance, and installations for our customers. This is an exciting opportunity for a motivated individual with a strong technical background and excellent customer service skills to join a growing business within the office technology sector.
Candidate Requirements
- Located within an area that allows effective coverage of customer network
- Previous experience working with Sharp, Konica Minolta, Lexmark, or Riso equipment would be beneficial, although manufacturer training can be provided where necessary
- Good IT and networking knowledge, including experience with:
- Installing and setting up print drivers on PCs and server environments
- Configuring scan-to-email and scan-to-folder features
- Familiarity with print management software such as PaperCut or MyQ would be an advantage but is not essential
- A positive approach and excellent communication and customer service skills
- Strong planning and organisational abilities with the confidence to manage workload independently
- Ability to work effectively within a team while maintaining a professional approach with customers
- Full UK driving licence with no more than 3 penalty points
- Prepared to complete and maintain an Enhanced DBS check
Main Duties and Responsibilities
- Attend and respond to customer service requests efficiently, ensuring service targets, including a four-hour response objective, are achieved
- Install, set up, and commission new devices at customer premises
- Keep regular communication with the office regarding availability and provide end-of-day updates
- Ensure punctual attendance at the first scheduled customer appointment by 9:00am each day
- Present a professional image and provide a high standard of customer care at all times
- Record and monitor parts usage accurately to support manufacturer warranty procedures
- Provide assistance in the workshop when needed and help maintain a clean, tidy, and secure working environment
- Ensure company vehicle stock levels are maintained with appropriate spare parts and consumables
- Attend training sessions delivered by manufacturers and suppliers as required
- Support the business with any additional tasks relevant to the role when needed
- Maintain an Enhanced DBS check in accordance with company procedures, renewing every three years
Photocopier Service Engineer employer: Global Technology Solutions Ltd.
Join a dynamic and innovative team as a Photocopier Service Engineer in Central London, where you will enjoy a competitive salary of £37,000, a company vehicle, and a generous pension scheme. Our supportive work culture fosters professional growth through ongoing manufacturer training and development opportunities, ensuring you thrive in your role while contributing to exceptional customer service in the office technology sector.
Contact Detail:
Global Technology Solutions Ltd. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Photocopier Service Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the office technology sector, especially those who work with Sharp or similar brands. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got experience with photocopiers or IT, consider creating a portfolio or a quick video showcasing your technical know-how. This can really set you apart during interviews and give us a glimpse of what you can bring to the team.
✨Tip Number 3
Prepare for the interview by brushing up on common technical questions related to photocopier maintenance and customer service scenarios. We love candidates who can demonstrate their problem-solving skills and how they handle customer interactions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our friendly and supportive team.
We think you need these skills to ace Photocopier Service Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Sharp or similar equipment. We want to see how your skills match the role, so don’t be shy about showcasing your technical background and customer service abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team at StudySmarter and how you can contribute to our friendly and supportive environment.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your application reflects your excellent communication skills. We love candidates who can convey technical information clearly and professionally!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Global Technology Solutions Ltd.
✨Know Your Tech
Brush up on your knowledge of Sharp multifunction devices and other relevant brands like Konica Minolta and Lexmark. Be ready to discuss your previous experiences with these machines, as well as any troubleshooting you've done. This will show that you’re not just a techie but someone who can handle the specific equipment they'll be working with.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples of how you've provided excellent service in the past. Think about times when you resolved issues quickly or went above and beyond for a customer. This will demonstrate your ability to maintain a professional image and high standards of care.
✨Be Organised and Punctual
The job requires strong planning and organisational skills, so come prepared to discuss how you manage your time and workload. Mention any tools or methods you use to stay organised, and emphasise your commitment to punctuality, especially since you'll need to meet tight response targets.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, training opportunities, and the team you'll be working with. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you. Plus, it gives you a chance to learn more about their expectations and how you can excel in the position.
