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For Companies At a Glance
- Tasks: Provide on-site IT support, troubleshoot issues, and manage workstation setups.
- Company: Join a London-based MSP delivering innovative IT solutions to dynamic businesses.
- Benefits: Enjoy a competitive salary, 24 days' holiday, and a supportive team culture.
- Why this job: Make a real impact while growing your skills in a collaborative environment.
- Qualifications: 2+ years in IT support, strong troubleshooting skills, and familiarity with Microsoft 365.
- Other info: Work near Tower Bridge in a full-time role with opportunities for career growth.
The predicted salary is between 40000 - 40000 £ per year.
Job Description
Onsite IT Support Engineer
London – Tower Bridge Area
Salary £40,000 per annum
London-based Managed Service Provider (MSP) delivering smart, agile, and user-focused IT solutions to innovative businesses. We are growing our team and seeking a passionate Onsite Engineer to join us in a full-time onsite role primarily based at our client site in London, near Tower Bridge.
This is a fantastic opportunity for a proactive, hands-on IT professional eager to make a real difference. You will be the vital link between our remote support teams and the client, ensuring smooth day-to-day IT operations, rapid issue resolution, and excellent service delivery on-site. You’ll be working in a dynamic environment where your expertise and attitude directly impact business success.
Key Responsibilities
- Provide on-site technical support, troubleshooting, and resolution for hardware, software, network, and peripheral issues across desktops, laptops, printers, and related equipment.
- Collaborate closely with our remote Helpdesk and 2nd/3rd line teams to escalate, coordinate, and resolve complex issues promptly.
- Manage workstation setups, upgrades, and deployments, ensuring all configurations meet company and client standards.
- Perform regular health checks, maintenance, and patching on client systems to proactively prevent issues.
- Assist with network connectivity, Wi-Fi troubleshooting, and ensure secure access across client locations.
- Support Microsoft 365 client configurations and liaise with the team on cloud service integrations and updates.
- Document technical incidents, solutions, and system changes accurately in the ticketing system (Autotask) and client documentation platforms (IT Glue).
- Maintain strong client relationships through professional, clear communication and a customer-first attitude.
- Follow health and safety standards and security policies when working on-site.
- Occasionally assist with project tasks such as hardware refreshes, office moves, or new technology rollouts.
Required Skills and Experience
- Proven experience (2+ years) in an onsite IT support role, ideally within an MSP or busy corporate environment.
- Strong troubleshooting skills across Windows desktop/laptop environments and basic networking (TCP/IP, DNS, Wi-Fi).
- Experience supporting and troubleshooting Windows Remote Desktop Services (RDS) environments.
- Familiarity with Microsoft 365 user setups and common client tools/applications.
- Good understanding of hardware installation, configuration, and maintenance (PCs, printers, peripherals).
- Ability to work independently, manage your time effectively, and communicate clearly with clients and colleagues.
- Experience using PSA/ticketing systems (preferably Autotask) and documentation tools (such as IT Glue) is a plus.
- A positive, can-do attitude with a passion for delivering excellent customer service.
What’s in it for you?
- Work with a supportive, expert team committed to technical excellence and continuous learning.
- Enjoy a stable, full-time role with a competitive salary of £40,000 per annum.
- Make a tangible impact by being the hands-on IT expert on-site, bridging the gap between our clients and remote support teams.
- Opportunities to grow your skills and career within a dynamic, growing MSP focused on innovation and customer success.
- Benefit from a positive company culture that values integrity, collaboration, and doing the right thing for our clients.
- Receive 24 days’ holiday per year, plus UK bank holidays.
Onsite IT Support Engineer - Central London employer: Global Technology Solutions Ltd
Contact Detail:
Global Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite IT Support Engineer - Central London
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as Microsoft 365 and Autotask. Being able to discuss your hands-on experience with these systems during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when you apply.
✨Tip Number 3
Prepare to showcase your troubleshooting skills through practical examples. Think of specific instances where you resolved complex IT issues, as this will highlight your problem-solving abilities and align with the responsibilities of the role.
✨Tip Number 4
Demonstrate your customer service skills by preparing to discuss how you've built strong client relationships in previous roles. This is crucial for the Onsite IT Support Engineer position, as maintaining a positive rapport with clients is key to success.
We think you need these skills to ace Onsite IT Support Engineer - Central London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in onsite IT support, particularly within a Managed Service Provider (MSP) environment. Emphasise your troubleshooting skills and familiarity with Microsoft 365, as these are key requirements for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your proactive approach to problem-solving. Mention specific examples of how you've successfully resolved technical issues in the past and how you can contribute to the company's success.
Highlight Relevant Skills: In your application, clearly outline your technical skills, such as experience with Windows desktop environments, basic networking, and ticketing systems like Autotask. This will demonstrate your suitability for the role and catch the employer's attention.
Showcase Your Customer Service Skills: Since this role requires strong client relationships, include examples of how you've provided excellent customer service in previous positions. Highlight your communication skills and ability to work independently while maintaining a customer-first attitude.
How to prepare for a job interview at Global Technology Solutions Ltd
✨Know Your Technical Stuff
Make sure you're well-versed in the technical skills listed in the job description. Brush up on your troubleshooting techniques for Windows environments, networking basics, and Microsoft 365 configurations. Being able to discuss these confidently will show that you're ready for the role.
✨Demonstrate Your Customer Service Skills
Since this role involves direct client interaction, be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to communicate clearly and maintain strong relationships with clients, as this is crucial for success in an onsite support position.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about common IT issues you’ve encountered and how you resolved them. This will help you demonstrate your problem-solving skills and your proactive approach to IT support.
✨Show Enthusiasm for Continuous Learning
The company values continuous learning and innovation, so express your eagerness to grow within the role. Share any relevant courses or certifications you've pursued, and discuss how you stay updated with the latest IT trends and technologies.
