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For Companies At a Glance
- Tasks: Provide on-site IT support, troubleshoot issues, and manage workstation setups.
- Company: Join a dynamic Managed Service Provider in London focused on innovative IT solutions.
- Benefits: Earn £200 per day, work 4 days a week, with potential contract extensions.
- Why this job: Perfect for hands-on tech enthusiasts who enjoy client interaction and problem-solving.
- Qualifications: 2+ years in IT support, strong Windows and networking skills, and Microsoft 365 experience required.
- Other info: Immediate start available; work near the iconic Tower Bridge!
Job Description
Contract Opportunity – Onsite IT Support Engineer – 4 Days per week ?? London – Tower Bridge Area?? £200 per day (inside IR35) | 4 days per week | 1 month contract with potential extensions
Our client are a London-based Managed Service Provider (MSP) delivering agile, user-focused IT solutions to innovative businesses. Due to increased demand, they’re looking for a proactive and skilled Onsite IT Support Engineer to join us on a contract basis, working 4 days per week on-site at a client location near Tower Bridge.
This is an excellent short-term opportunity for a hands-on IT professional who thrives in client-facing environments and enjoys being the go-to expert on-site.
?? Key Responsibilities
- Provide on-site technical support and issue resolution across hardware, software, networks, desktops, laptops, printers, and peripherals.
- Liaise with remote Helpdesk and 2nd/3rd line teams to escalate and resolve complex issues.
- Manage workstation builds, configurations, deployments, and upgrades.
- Perform health checks, patching, and preventative maintenance.
- Support Microsoft 365 services and assist with Wi-Fi and network troubleshooting.
- Accurately log incidents, solutions, and changes using Autotask and IT Glue.
- Maintain professional, clear communication with end users and internal teams.
- Support project-related tasks such as hardware refreshes, office moves, and rollouts.
? What We’re Looking For
- 2+ years in an on-site IT support role, preferably in an MSP or fast-paced corporate setting.
- Solid Windows troubleshooting skills and good networking knowledge (TCP/IP, DNS, Wi-Fi).
- Experience with Windows Remote Desktop Services (RDS).
- Confident supporting Microsoft 365 environments.
- Familiarity with PSA tools (Autotask preferred) and documentation platforms (like IT Glue).
- A self-starter who can work independently and deliver a strong client experience.
?? Start date: ASAP?? Location: On-site near Tower Bridge, London
If you're available immediately and ready to make an impact on-site, get in touch today!
Onsite IT Support Engineer - 4 Days employer: Global Technology Solutions Ltd
Contact Detail:
Global Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite IT Support Engineer - 4 Days
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 and Windows Remote Desktop Services. Being able to discuss your hands-on experience with these tools during any conversations will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Network with professionals in the IT support field, especially those who work in Managed Service Providers. Attend local meetups or online forums to connect with others who might have insights into the company or role, which can give you an edge when applying.
✨Tip Number 3
Prepare for potential technical assessments by brushing up on your troubleshooting skills, particularly with hardware and networking issues. Practising common scenarios you might encounter on the job can help you feel more confident during the interview process.
✨Tip Number 4
Demonstrate your client-facing skills by preparing examples of how you've successfully resolved issues for users in the past. Highlighting your ability to communicate clearly and maintain professionalism under pressure will resonate well with the hiring team.
We think you need these skills to ace Onsite IT Support Engineer - 4 Days
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially in an MSP or corporate setting. Emphasise your troubleshooting skills and familiarity with Microsoft 365, as well as any experience with PSA tools like Autotask.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to thrive in client-facing environments. Mention specific examples of how you've resolved technical issues and improved user experiences in previous roles.
Highlight Key Skills: In your application, clearly list key skills such as Windows troubleshooting, networking knowledge (TCP/IP, DNS, Wi-Fi), and experience with workstation builds and configurations. This will help you stand out as a qualified candidate.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at Global Technology Solutions Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in detail. Highlight your experience with Windows troubleshooting, networking knowledge, and Microsoft 365 support. Consider bringing examples of past issues you've resolved to demonstrate your problem-solving abilities.
✨Demonstrate Client-Facing Experience
Since this role involves direct interaction with clients, share specific examples of how you've successfully communicated and resolved issues for end users in previous positions. This will show that you can maintain professionalism and clarity under pressure.
✨Familiarise Yourself with Relevant Tools
Research the PSA tools mentioned in the job description, particularly Autotask and IT Glue. Being able to discuss your familiarity with these platforms will give you an edge and show that you're ready to hit the ground running.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask about the company culture, team dynamics, and specific projects you might be involved in. This not only shows your interest in the role but also helps you assess if the company is the right fit for you.
