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- Tasks: Provide on-site IT support, troubleshoot issues, and manage workstation setups.
- Company: Join a dynamic Managed Service Provider delivering innovative IT solutions in London.
- Benefits: Earn £200 per day, work 4 days a week, with potential contract extensions.
- Why this job: Perfect for hands-on IT pros who love client interaction and solving tech challenges.
- Qualifications: 2+ years in IT support, strong Windows and networking skills, Microsoft 365 experience.
- Other info: Immediate start available; work near the iconic Tower Bridge!
Contract Opportunity – Onsite IT Support Engineer – 4 Days per week
London – Tower Bridge Area
£200 per day (inside IR35) | 4 days per week | 1 month contract with potential extensions
Our client are a London-based Managed Service Provider (MSP) delivering agile, user-focused IT solutions to innovative businesses. Due to increased demand, they\’re looking for a proactive and skilled Onsite IT Support Engineer to join us on a contract basis , working 4 days per week on-site at a client location near Tower Bridge.
This is an excellent short-term opportunity for a hands-on IT professional who thrives in client-facing environments and enjoys being the go-to expert on-site.
Key Responsibilities
- Provide on-site technical support and issue resolution across hardware, software, networks, desktops, laptops, printers, and peripherals.
- Liaise with remote Helpdesk and 2nd/3rd line teams to escalate and resolve complex issues.
- Manage Workstation builds, configurations, deployments, and upgrades.
- Perform health checks, patching, and preventative maintenance.
- Support Microsoft 365 services and assist with Wi-Fi and network troubleshooting.
- Accurately log incidents, solutions, and changes using Autotask and IT Glue.
- Maintain professional, clear communication with end users and internal teams.
- Support project-related tasks such as hardware refreshes, office moves, and rollouts.
What We\’re Looking For
- 2+ years in an on-site IT support role, preferably in an MSP or fast-paced corporate setting.
- Solid Windows troubleshooting skills and good networking knowledge (TCP/IP, DNS, Wi-Fi).
- Experience with Windows Remote Desktop Services (RDS).
- Confident supporting Microsoft 365 environments.
- Familiarity with PSA tools (Autotask preferred) and documentation platforms (like IT Glue).
- A self-starter who can work independently and deliver a strong client experience.
Start date: ASAP
Location: On-site near Tower Bridge, London
If you re available immediately and ready to make an impact on-site, get in touch today!
Onsite IT Support Engineer - 4 Days employer: Global Technology Solutions Ltd
Contact Detail:
Global Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite IT Support Engineer - 4 Days
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 and Windows Remote Desktop Services. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Network with professionals in the IT support field, especially those who work in Managed Service Providers. Attend local tech meetups or online forums to connect with others who might have insights or even referrals for the position.
✨Tip Number 3
Prepare to showcase your problem-solving skills by thinking of specific examples where you've resolved technical issues in a client-facing environment. This will help you stand out as a proactive candidate who can thrive under pressure.
✨Tip Number 4
Research the company and its clients to understand their business needs and challenges. Tailoring your conversation to show how your skills can directly benefit them will make a strong impression during any discussions.
We think you need these skills to ace Onsite IT Support Engineer - 4 Days
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially in an MSP or corporate setting. Emphasise your troubleshooting skills with Windows and networking knowledge, as well as any experience with Microsoft 365.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and client-facing roles. Mention specific examples of how you've successfully resolved technical issues and improved user experiences in previous positions.
Highlight Relevant Skills: In your application, clearly list your skills related to the job description, such as experience with Autotask, IT Glue, and Windows Remote Desktop Services. This will help demonstrate your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Global Technology Solutions Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows troubleshooting, networking, and Microsoft 365. Bring examples of past issues you've resolved and how you approached them, as this will demonstrate your hands-on expertise.
✨Understand the Company Culture
Research the Managed Service Provider's values and work environment. Being able to articulate how your personal work style aligns with their culture can set you apart from other candidates.
✨Prepare for Client-Facing Scenarios
Since the role involves direct interaction with clients, think of examples where you've successfully managed client relationships or resolved conflicts. This will show that you're not just technically skilled but also great at communication.
✨Familiarise Yourself with Tools
If you have experience with PSA tools like Autotask or documentation platforms like IT Glue, be ready to discuss how you've used them in previous roles. If you're not familiar, do a bit of research to understand their functionalities.
