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- Tasks: Assist customers with banking queries and provide top-notch service over the phone.
- Company: Join a major UK high street bank with a strong reputation.
- Benefits: Earn £17 per hour, with potential for permanent role and career growth.
- Why this job: Make a difference in customers' lives while developing your communication skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Dynamic team environment with opportunities for advancement.
The predicted salary is between 13 - 16 £ per hour.
Location: Newcastle (Cobalt Business Park)
Rate: £17 per hour (Inside IR35 via umbrella)
Contract Length: 6 months, with the opportunity to transition into a permanent role
We are currently recruiting Customer Service Representatives to join a growing team supporting the personal lending division of a major UK high street bank.
Customer Service Representative - Call Centre - Banking in Newcastle upon Tyne employer: Global Technology Solutions Ltd
Contact Detail:
Global Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Call Centre - Banking in Newcastle upon Tyne
✨Tip Number 1
Make sure you know the ins and outs of the banking sector. Brush up on common customer queries and banking products so you can impress during your interview. We want to show that you're not just a great communicator, but also knowledgeable about the industry!
✨Tip Number 2
Practice your phone skills! Since this role is all about call centre work, we recommend doing mock calls with friends or family. This will help you get comfortable with handling different types of customer interactions and boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips about the company culture and even lead to referrals. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who are ready to jump into the world of customer service in banking!
We think you need these skills to ace Customer Service Representative - Call Centre - Banking in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and banking. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Representative role. We love seeing enthusiasm and a genuine interest in the position.
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to what makes you a great candidate!
Apply Through Our Website: To make sure your application gets noticed, apply directly through our website. It’s the best way for us to receive your details and keep everything organised. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Global Technology Solutions Ltd
✨Know Your Stuff
Before the interview, make sure you understand the basics of banking and customer service. Brush up on common banking terms and practices, as well as the specific services offered by the bank you're interviewing with. This will show that you're genuinely interested and prepared.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. Take a moment to think before you respond, and don’t hesitate to ask for clarification if needed. This demonstrates your communication skills and shows that you value what the interviewer is saying.
✨Showcase Your Problem-Solving Skills
Be ready to discuss past experiences where you successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your ability to handle challenging situations effectively.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared about the role or the company culture. This not only shows your interest but also gives you a chance to assess if this is the right fit for you. Questions about team dynamics or training opportunities can be particularly insightful.
