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For Companies At a Glance
- Tasks: Provide top-notch customer service for loan-related enquiries and resolve queries efficiently.
- Company: Join a major UK high street bank with a focus on customer experience.
- Benefits: Earn up to £23,500 per annum, plus private medical insurance and gym discounts.
- Why this job: Be part of a supportive team and make a real difference in customers' lives.
- Qualifications: Friendly attitude, attention to detail, and ability to work collaboratively.
- Other info: Office-based role with great transport links and opportunities for career growth.
The predicted salary is between 34000 - 39000 £ per year.
Location: Newcastle (Cobalt Business Park)
Rate: £17 per hour (Inside IR35 via umbrella)
Contract Length: 6 months, with the opportunity to transition into a permanent role
We are currently recruiting Customer Service Representatives to join a growing team supporting the personal lending division of a major UK high street bank. This is an excellent opportunity to join a well-established organisation where customer experience is at the heart of everything we do. You will be supporting customers who contact us with enquiries and requests relating to their loan accounts, ensuring every interaction is handled professionally, accurately, and with care.
Working Hours
- Shifts between 8am and 10pm, Monday to Sunday
- Operates on a 68 week shift rotation, providing plenty of notice to help you plan
- Includes some evening and weekend shifts, fairly shared across the team
The Role
As a Customer Service Advisor, you will:
- Deliver excellent customer service across a range of loan-related enquiries
- Handle more complex customer requests, collaborating with colleagues across the business where required
- Ensure the right outcome for the customer is achieved, aiming to resolve queries first time
- Maintain accurate and up-to-date customer records in line with GDPR requirements
- Work towards and achieve agreed Key Performance Indicators (KPIs)
If you enjoy helping customers, solving problems, and being part of a supportive team, this role could be a great fit for you.
What We're Looking For
- A friendly, approachable, and customer-focused attitude
- Ability to work in a fast-paced, process-driven environment
- Strong attention to detail and confidence using computer systems
- A team player who enjoys working collaboratively and contributing ideas for continuous improvement
- A strong sense of responsibility when handling sensitive customer information
- The ability to undergo financial and criminal background checks
What's on Offer
Salary up to £23,500 per annum (when permanent), depending on experience
Competitive benefits package including:
- Private medical insurance
- Gym membership discounts
- Contributory pension scheme
- 25 days annual leave
- Mental Health First Aider support
- Plus many additional benefits
Work Environment
This is an office-based role located at Cobalt Business Park, Newcastle, with excellent bus and train links for easy commuting.
If you have the skills and enthusiasm to succeed in this role, apply now to take the next step in your customer service career.
Locations
Customer Service Representative - Call Centre - Banking in Newcastle upon Tyne, North East employer: Global Technology Solutions Ltd
Contact Detail:
Global Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Call Centre - Banking in Newcastle upon Tyne, North East
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the banking sector. A personal recommendation can go a long way in landing that Customer Service Representative role.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle tricky situations or difficult customers. We want you to shine and show off your problem-solving skills!
✨Tip Number 3
Dress the part! Even if it’s a virtual interview, looking professional can boost your confidence and make a great first impression. Remember, you’re aiming to show that you’re ready to represent the bank with style.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace Customer Service Representative - Call Centre - Banking in Newcastle upon Tyne, North East
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills that match the job description. We want to see how you can bring your friendly, approachable attitude to our team!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about helping customers and how you can contribute to our supportive environment. Show us your personality and enthusiasm for the role!
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate attention to detail, so make sure everything is accurate and well-presented.
Apply Through Our Website: For the best chance of success, apply directly through our website. This way, we can easily track your application and get back to you quickly. We can't wait to hear from you!
How to prepare for a job interview at Global Technology Solutions Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the bank and its values. Understand their approach to customer service and how they handle loan-related enquiries. This will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve delivered excellent customer service. Think about times when you resolved complex issues or went above and beyond for a customer. This will demonstrate your ability to handle the role effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer service. Practice responding to scenarios where you need to resolve a customer complaint or manage sensitive information. This shows you can think on your feet and prioritise customer satisfaction.
✨Highlight Teamwork and Collaboration
Since this role involves working closely with colleagues, be prepared to discuss how you’ve successfully collaborated in the past. Share specific examples of how you contributed to team goals or improved processes, as this will resonate well with their team-oriented culture.
