Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive new business growth through strategic lead generation and solution selling in ITSM.
- Company: Join a rapidly growing international organisation with a collaborative culture.
- Benefits: Competitive salary, commission, hybrid work, and professional development opportunities.
- Why this job: Make a real impact in the ITSM sector while working with innovative solutions.
- Qualifications: Proven experience in ITSM sales and strong communication skills required.
- Other info: Enjoy a dynamic environment with excellent career growth and global collaboration.
The predicted salary is between 60000 - 80000 £ per year.
Job Description
New Business ITSM Sales Executive / ITSM Solutions Sales IT / MSP
Location: Hybrid, Watford (2 days per week in office)
Type: Full-time
Salary: £60,000 £80,000 + commission OTE £120,000 – £150,000
About the Role
Were seeking an experienced New Business Solutions Sales Executive with a proven track record in ITSM solutions sales, software integration, and automation.
This is a high-impact, consultative sales role focused on driving new business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers.
Youll leverage your domain expertise in IT Service Management (ITSM) to understand customer challenges, demonstrate the value of automation and integration, and position our services as a trusted extension of their IT operations.
This is an opportunity to join a rapidly growing international organisation and play a pivotal role in expanding our footprint within the ITSM and MSP ecosystem.
Key Responsibilities
New Business Development & Lead Generation
- Drive proactive new business acquisition through outbound prospecting, targeted campaigns, and strategic networking within the ITSM / MSP sector.
- Identify and engage key decision-makers across IT, Operations, and Service Management functions.
- Qualify, nurture, and convert leads into opportunities through a consultative, value-driven approach.
- Develop tailored engagement strategies leveraging CRM and sales intelligence tools (HubSpot, Salesforce, LinkedIn Sales Navigator).
Solution Sales & Deal Management
- Lead discovery sessions to uncover client pain points around ITSM, integration, and automation.
- Deliver solution-oriented demos and workshops, aligning our services to customer use cases and business outcomes.
- Navigate complex, multi-stakeholder sales cycles with precision and persistence.
- Own the full sales cycle from prospecting and qualification to negotiation, close, and successful handover to the delivery team.
- Position our solutions as strategic, outcome-driven partnerships that enhance efficiency, visibility, and automation for clients.
Industry Expertise & Collaboration
- Stay current with trends in ITSM platforms (ServiceNow, BMC, Freshservice, Jira Service Management, etc.), integration tools, and service automation technologies.
- Share market insights and customer feedback with internal teams to shape go-to-market and product strategies.
- Collaborate cross-functionally with Marketing, Product, and Partner teams to align campaigns and customer success efforts.
- Maintain accurate pipeline and forecasting data using established CRM and reporting processes.
What Were Looking For
Required:
- A HUNTER!! ITSM industry new business experience is a must. You will have an engaging personality and solution expertise. Understanding user experience to put together the building blocks for success service design.
- Proven experience in new business lead generation and solution sales within ITSM, IT services, or MSP environments.
- Demonstrated success selling ITSM or automation-based integration solutions (e.g., ServiceNow, Jira, or similar).
- Strong understanding of managed services, outsourcing models, and recurring revenue sales structures.
- Experience managing complex B2B sales cycles involving multiple stakeholders and technical evaluations.
- Excellent communication, presentation, and consultative selling skills.
- Self-starter mentality with a strong ownership mindset and bias for results.
- Domain knowledge of ITSM frameworks (ITIL, SIAM, etc.).
- Understanding integration platforms, automation tools, or workflow orchestration solutions.
- Experience of selling into MSPs or enterprise IT service teams, or, reseller experience.
Additional Information
- HQ based in Finland initial onboarding includes a 1-week induction and culture immersion at our Finnish headquarters.
- Global offices located in London, Finland, USA, and Germany.
- Collaborative, innovative environment with a focus on professional growth, autonomy, and shared success.
JBRP1_UKTJ
New Business ITSM Sales Executive / ITSM Solutions Sales IT / MSP employer: Global Technology Solutions Ltd
Contact Detail:
Global Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Business ITSM Sales Executive / ITSM Solutions Sales IT / MSP
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the ITSM and MSP sectors. Attend industry events, webinars, or even local meetups. The more people you know, the better your chances of landing that dream job!
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, make sure to highlight your knowledge of ITSM solutions and automation. Share insights on how you've tackled challenges in the past – it’ll set you apart from the crowd.
✨Tip Number 3
Don’t just wait for opportunities to come to you. Be proactive! Reach out to companies directly, especially those you admire. A well-timed email or LinkedIn message can open doors you didn’t even know existed.
✨Tip Number 4
Keep your CRM skills sharp! Familiarise yourself with tools like HubSpot and Salesforce. Being able to demonstrate your proficiency in these platforms during interviews will show that you're ready to hit the ground running.
We think you need these skills to ace New Business ITSM Sales Executive / ITSM Solutions Sales IT / MSP
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role. Highlight your experience in ITSM solutions sales and any relevant software integration skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this New Business ITSM Sales Executive role. Share specific examples of your success in lead generation and solution selling.
Showcase Your Industry Knowledge: We love candidates who are up-to-date with the latest trends in ITSM and MSP sectors. Mention any relevant tools or platforms you’ve worked with, like ServiceNow or Jira, to show us you know your stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Global Technology Solutions Ltd
✨Know Your ITSM Stuff
Make sure you brush up on your IT Service Management knowledge. Familiarise yourself with key platforms like ServiceNow and Jira, and be ready to discuss how these tools can solve customer pain points. Showing that you understand the industry will help you stand out.
✨Master the Consultative Approach
This role is all about solution selling, so practice your consultative selling skills. Prepare to ask insightful questions that uncover client challenges and demonstrate how your solutions can address them. Think of it as a conversation rather than a pitch.
✨Showcase Your Hunter Mentality
They’re looking for a true 'hunter' in this role, so come prepared with examples of how you've successfully generated leads and closed deals in the past. Highlight your proactive approach to new business development and your ability to navigate complex sales cycles.
✨Engage with Enthusiasm
Your personality matters! Be engaging and enthusiastic during the interview. Show them that you’re not just knowledgeable but also passionate about ITSM and helping clients succeed. A positive attitude can make a big difference in how you're perceived.
