At a Glance
- Tasks: Drive new business growth through proactive prospecting and strategic relationship building.
- Company: Fast-growing international organisation with a collaborative culture.
- Benefits: Competitive salary, commission structure, and global office opportunities.
- Other info: Enjoy autonomy and support in a growth-focused environment.
- Why this job: Join a dynamic team and make a real impact in the ITSM landscape.
- Qualifications: Proven success in ITSM sales and strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Location: Hybrid Watford (3 days per week in office)
Type: Full-time
Salary: £60,000 - £80,000 + Commission (OTE £120,000 - £150,000)
About the Role
We are looking for a high-performing New Business ITSM Sales Executive with a strong track record in IT Service Management (ITSM) solution sales. This is a true hunter role, focused on driving new business growth through proactive prospecting, consultative selling, and strategic relationship building across Managed Service Providers (MSPs) and enterprise organisations. You will use your ITSM expertise to understand customer challenges, articulate value, and position our solutions as a trusted extension of their IT operations. This is a great opportunity to join a fast-growing international organisation and play a key role in expanding our presence across the ITSM landscape.
Key Responsibilities
- New Business Development & Lead Generation
- Drive new logo acquisition through outbound prospecting, targeted campaigns, and networking
- Identify and engage decision-makers across IT, Operations, and Service Management
- Qualify, nurture, and convert leads using a consultative, value-led approach
- Leverage CRM and sales tools such as HubSpot, Salesforce, and LinkedIn Sales Navigator
- Solution Sales & Deal Management
- Lead discovery sessions to understand customer ITSM challenges and requirements
- Deliver tailored demos, presentations, and proposals aligned to business needs
- Manage complex, multi-stakeholder sales cycles effectively
- Own the full sales lifecycle from prospecting through to close and handover
- Position solutions as strategic partnerships that enhance service delivery and efficiency
- Industry Expertise & Collaboration
- Maintain knowledge of ITSM platforms (e.g., ServiceNow, BMC, Freshservice, Jira Service Management)
- Share customer insights to support go-to-market and product strategies
- Collaborate with Marketing, Product, and Partner teams
- Maintain accurate pipeline management and forecasting
What We're Looking For
Required Experience & Skills
- Proven success in new business (hunter) sales within ITSM or IT services environments
- Experience selling ITSM solutions or services
- Strong understanding of managed services and recurring revenue models
- Experience managing complex B2B sales cycles
- Excellent communication, presentation, and consultative selling skills
- Self-motivated, results-driven, and accountable
Desirable
- Knowledge of ITSM frameworks such as ITIL or SIAM
Additional Information
- Headquartered in Finland, with a 1-week onboarding and culture immersion at HQ
- Global offices across London, Finland, USA, and Germany
- Collaborative, growth-focused environment with strong autonomy and support
New Business ITSM Sales Executive / ITSM Solutions Sales employer: Global Technology Solutions Ltd.
Join a dynamic and fast-growing international organisation as a New Business ITSM Sales Executive in our hybrid Watford office, where you will thrive in a collaborative and growth-focused environment. We offer competitive salaries with substantial commission potential, alongside opportunities for professional development and autonomy in your role. Our culture promotes innovation and strategic partnerships, making it an excellent place for those looking to make a meaningful impact in the IT Service Management landscape.
Contact Details:
Global Technology Solutions Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land New Business ITSM Sales Executive / ITSM Solutions Sales
✨Tip Number 1
Get your networking game on! Attend industry events, webinars, and meetups to connect with potential clients and decision-makers. The more people you know in the ITSM space, the better your chances of landing that dream role.
✨Tip Number 2
Leverage LinkedIn like a pro! Use it to showcase your expertise in ITSM solutions and engage with relevant content. Don’t just sit back; reach out to connections and start conversations about their challenges and how you can help.
✨Tip Number 3
Practice your pitch! Be ready to articulate how our ITSM solutions can solve specific problems for potential clients. Tailor your approach based on their needs and demonstrate how you can add value to their operations.
✨Tip Number 4
Don’t forget to follow up! After meetings or networking events, send a quick message to thank them for their time and reiterate your interest. A little persistence goes a long way in keeping you top of mind.
We think you need these skills to ace New Business ITSM Sales Executive / ITSM Solutions Sales
Some tips for your application 🫡
Show Off Your ITSM Skills:Make sure to highlight your experience in IT Service Management. We want to see how you've tackled challenges and driven results in previous roles, so don’t hold back on those success stories!
Tailor Your Application:Customise your CV and cover letter for this role. Use the job description as a guide to showcase how your skills align with what we’re looking for. It shows us you’re genuinely interested and have done your homework!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your achievements and how you can contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Global Technology Solutions Ltd.
✨Know Your ITSM Inside Out
Make sure you brush up on your knowledge of IT Service Management solutions, especially platforms like ServiceNow and BMC. Being able to discuss these in detail will show that you're not just familiar with the products but can also articulate their value to potential clients.
✨Master the Art of Consultative Selling
Prepare to demonstrate your consultative selling skills during the interview. Think of examples where you've identified customer challenges and tailored solutions accordingly. This role is all about understanding client needs, so showcasing your ability to listen and adapt is key.
✨Showcase Your Hunter Mentality
Since this is a hunter role, be ready to talk about your experience in driving new business growth. Share specific instances where you've successfully acquired new logos through proactive prospecting and networking. Highlight your strategies and the results you achieved.
✨Familiarise Yourself with Sales Tools
Get comfortable with CRM and sales tools like HubSpot and Salesforce. If you have experience using LinkedIn Sales Navigator, mention it! Being tech-savvy in these areas will give you an edge and show that you're prepared to hit the ground running.
