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For Companies At a Glance
- Tasks: Provide top-notch service and repairs for customer equipment across Manchester.
- Company: Join a dynamic team as a Mobile Field Service Engineer.
- Benefits: Earn £150-£160 per day with flexible home-based work.
- Why this job: Make a real difference while building strong relationships with customers.
- Qualifications: 3+ years in IT repair, ONC or equivalent qualification required.
- Other info: Enjoy autonomy and excellent career growth opportunities.
The predicted salary is between 30000 - 48000 £ per year.
Location: Home-Based (covering Manchester and surrounding area Postal M, BB, BL, L, CH, CW)
Pay Rate: £150.00 - £160.00 per day
Basis: Contractor
Role Overview
As a Mobile Field Service Engineer, you will be responsible for providing high-quality service, maintenance, and repairs for customer equipment. Operating as a home-based mobile contractor, you will manage a significant geographical territory, ensuring that all technical needs are met efficiently while building strong professional relationships with customers, peers, and support departments.
Essential Job Responsibilities
- Technical Execution: Perform troubleshooting, diagnostics, installation, maintenance, and repair of designated equipment.
- Service Maintenance: Complete preventative maintenance, field modifications, and IMAC (Install, Move, Add, Change) work.
- Travel & Logistics: Maintain a willingness to travel (often 50%+ of the working day) and manage a company-supplied vehicle and tools.
- Communication: Establish a vital working relationship with Dispatch; maintain daily communication via phone, voicemail, and email.
- Administration: Stay up to date with administrative duties, including updates to support departments and meeting deadlines for expenses and mileage declarations.
- Compliance & Safety: Adhere to all Health and Human Services (HHS), Environmental Health and Safety (EHS), and other regulatory requirements.
- Teamwork: Utilize escalation and support processes to resolve service issues and work collaboratively with the local team.
- Physical Requirements: Ability to lift and carry parts weighing up to 25 kg.
Candidate Requirements
- Education: ONC or equivalent IT qualification.
- Experience: Minimum of three years' experience in diagnosing and repairing IT equipment. Proven experience troubleshooting and responding to customer concerns. Experience interfacing with internal team members and external customers within a solution-based service process.
- Technical Skills: Proficient in MS Office (Word, PowerPoint, Excel, Outlook).
- Soft Skills: Excellent analytical, interpersonal, and communication skills; ability to explain complex technical issues simply.
- Driving: Valid driver's license and a good driving record.
- Attributes: Reliable, accountable, resourceful, and ethical with strong time management skills.
Working Conditions
- Autonomy: Predominantly working independently.
- Environment: Exposure to areas with low levels of radioactive isotopes.
- Activity: Extended periods of driving and computer usage.
- Travel: Periodic overnight travel required.
Note: This position is offered on a contractor basis. This list of responsibilities is not exhaustive and is subject to change.
Mobile Field Service Engineer - Manchester employer: Global Technology Solutions Ltd
Contact Detail:
Global Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Field Service Engineer - Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, and don’t be shy about letting people know you’re on the hunt for a Mobile Field Service Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Get your hands dirty with some practical experience. If you can, volunteer or take on freelance gigs that allow you to showcase your troubleshooting and repair skills. This not only boosts your CV but also gives you real-world examples to discuss in interviews.
✨Tip Number 3
Prepare for those interviews by brushing up on your technical knowledge and soft skills. Practice explaining complex issues simply, as you’ll need to demonstrate your communication prowess. Remember, it’s all about building relationships with customers and colleagues!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re proactive and serious about landing that Mobile Field Service Engineer gig!
We think you need these skills to ace Mobile Field Service Engineer - Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in diagnosing and repairing IT equipment. We want to see how your skills match the role of a Mobile Field Service Engineer, so don’t be shy about showcasing your technical prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Talk about your experience with customer service and how you’ve built strong relationships in previous jobs. We love a good story!
Show Off Your Soft Skills: While technical skills are crucial, we also value excellent communication and interpersonal skills. Make sure to mention any experiences where you’ve had to explain complex issues simply or work collaboratively with a team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Global Technology Solutions Ltd
✨Know Your Tech Inside Out
As a Mobile Field Service Engineer, you'll need to demonstrate your technical expertise. Brush up on troubleshooting and diagnostics for the specific equipment you'll be working with. Be ready to discuss past experiences where you successfully resolved technical issues.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with customers and team members, practice explaining complex technical concepts in simple terms. Think of examples where you've effectively communicated with clients or colleagues to resolve issues.
✨Demonstrate Your Organisational Skills
With administrative duties and travel management being key parts of the job, come prepared to discuss how you stay organised. Share specific tools or methods you use to manage your time and tasks efficiently, especially when juggling multiple responsibilities.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Prepare by thinking of situations where you had to troubleshoot under pressure or adapt to unexpected challenges while maintaining customer satisfaction.
