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For Companies At a Glance
- Tasks: Provide break/fix support for printers and laptops while delivering top-notch customer service.
- Company: Join a dynamic team in the tech field with a focus on innovation.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Why this job: Make a real impact by solving tech issues and helping customers thrive.
- Qualifications: Experience in printer repair and strong problem-solving skills required.
- Other info: Field-based role with travel across the UK and excellent career advancement potential.
The predicted salary is between 13 - 16 £ per hour.
Ready to apply? Before you do, make sure to read all the details pertaining to this job in the description below.
Pay Rate: £16.09 per hour for the first 3 months, £16.41 per hour thereafter
Location: Field-based, Glasgow
Employment Type: 6 month contract (inside IR35 Umbrella only)
Clearance: Must be eligible for UK Security Clearance (SC)
Key Responsibilities
- Provide break/fix support for printers, MFPs, laptops, desktops, and associated hardware.
- Diagnose and repair devices to board level with accuracy and efficiency.
- Deliver Level 1 deskside support for Windows-based systems.
- Perform hands-and-feet network support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations.
- Maintain accurate records of work completed, parts used, and updates within service management systems.
- Ensure excellent customer service and communication at all times.
- Travel to various customer locations across the UK as required.
Must Haves
- Full UK driving licence (maximum 6 penalty points).
- Legal right to work in the UK.
- No restrictions preventing the attainment of SC Security Clearance.
- Flexibility to work variable start/finish times as required by the business.
Skills & Experience
- Proven experience as a printer and MFP engineer, including repair to board level.
- Demonstrated ability to repair laptops and desktops to board level; vendor certifications (Lenovo, HP, Dell) highly advantageous.
- Hands-on experience providing L1 deskside support in Windows environments.
- Experience with hands-and-feet network support, including switch replacements, patching, and hardware swaps.
- Strong problem-solving ability and confidence working independently.
- Excellent communication and customer-facing skills.
Desirable
- Vendor certifications (e.g., Lenovo, HP, Dell, Canon, Ricoh).
- Experience working in multi-site field service roles.
Mfp printer /hardware/computer field engineer - Glasgow employer: Global Technology Solutions Ltd
Contact Detail:
Global Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mfp printer /hardware/computer field engineer - Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech field, especially those who work with printers and hardware. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got experience fixing MFPs or laptops, consider creating a portfolio or a video showcasing your repair process. This can really set you apart from other candidates.
✨Tip Number 3
Prepare for the interview by brushing up on common troubleshooting scenarios. Be ready to demonstrate your problem-solving skills and how you handle customer service situations. We want to see that you can think on your feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Mfp printer /hardware/computer field engineer - Glasgow
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a candidate and tailor your application to highlight how your skills match our needs.
Show Off Your Experience: When writing your application, don’t hold back on showcasing your experience with printers, MFPs, and hardware repairs. We want to see specific examples of your work that demonstrate your ability to diagnose and fix issues efficiently.
Keep It Professional Yet Personal: While we love a friendly tone, remember to keep your application professional. Use clear language and avoid jargon unless it’s relevant. Let your personality shine through, but make sure it aligns with the role and our company culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and securely. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Global Technology Solutions Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of MFPs, printers, and laptops. Be ready to discuss specific models you've worked with and any repairs you've successfully completed. This will show that you're not just familiar with the hardware but can also diagnose and fix issues efficiently.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples of how you've provided excellent service in the past. Think about times when you turned a frustrated customer into a satisfied one. This will highlight your communication skills and ability to handle pressure.
✨Demonstrate Problem-Solving Prowess
Be ready to tackle some hypothetical troubleshooting scenarios during the interview. Practice explaining your thought process clearly and logically. This will help the interviewer see how you approach problems and your confidence in working independently.
✨Flexibility is Key
Since the job requires variable start and finish times, be prepared to discuss your availability and willingness to adapt. Share any previous experiences where you had to adjust your schedule for work, showing that you're flexible and committed to meeting business needs.
