At a Glance
- Tasks: Support and maintain customer IT infrastructure while solving technical issues.
- Company: Dynamic tech company in Dorking with a collaborative culture.
- Benefits: £50,000 salary, private healthcare, 25 days holiday, and hybrid working.
- Other info: Opportunity for career growth and service improvement in a supportive environment.
- Why this job: Join a friendly team and make a real impact on diverse customer environments.
- Qualifications: Strong IT infrastructure background and problem-solving skills required.
The predicted salary is between 50000 - 50000 £ per year.
Salary: £50,000 per annum + On Call out of hours rota compensation
Location: Dorking, Surrey – Hybrid (3 days office / 2 days WFH)
Contract: Permanent, Full-Time
Hours: Monday to Friday, 9:00am – 5:30pm standard in hours. + Out of hours.
Benefits: Private Healthcare | 25 Days Holiday + Bank Holidays | Pension | Hybrid Working
The Opportunity
This is a varied, hands-on technical role, ideal for someone with a strong background in IT infrastructure, managed services, technical operations or service delivery, who enjoys problem-solving, working with customers and ensuring business-critical systems remain operational. You'll be joining a friendly, collaborative technical team, supporting a diverse customer base across the UK, with the opportunity to contribute to service improvements, infrastructure modernisation and the ongoing development of managed service solutions.
The Role
As a Managed Services Consultant, you'll be responsible for supporting and maintaining customer infrastructure environments, ensuring reliable service delivery, meeting SLAs and resolving technical incidents. Working closely with internal technical teams, account managers and customers, you'll play a key role in maintaining infrastructure performance, supporting operational activities and identifying opportunities to improve service efficiency.
Key Responsibilities
- Monitor, support and maintain customer IT infrastructure, including servers, storage, backup, virtualisation and network environments.
- Monitor and respond to alerts across IBM i environments and wider datacentre platforms.
- Investigate and resolve technical incidents, service requests and infrastructure issues.
- Ensure managed services are delivered in line with agreed SLAs and contractual requirements.
- Carry out scheduled maintenance, including operating system upgrades, firmware updates, disaster recovery testing and data restore testing.
- Work directly with customers to understand their technical environments and provide effective solutions.
- Collaborate with internal technical teams to troubleshoot complex infrastructure issues.
- Identify opportunities for automation, process improvements and service modernisation.
- Maintain accurate technical documentation, procedures and operational standards.
- Participate in an out-of-hours on-call rota and occasional planned evening or weekend maintenance.
Managed Services Consultant / 3rd Line Infrastructure Engineer - Dorking - Hybrid working employer: Global Technology Solutions Ltd.
Great Foods is an exceptional employer that fosters a dynamic and supportive work culture, perfect for ambitious individuals looking to make their mark in the food industry. With a focus on employee growth, we offer comprehensive training and development opportunities, ensuring you have the tools to succeed in your role as a Business Development Executive. Located in the heart of the UK, our team enjoys a collaborative environment where innovation is encouraged, and every contribution is valued.
Contact Details:
Global Technology Solutions Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Managed Services Consultant / 3rd Line Infrastructure Engineer - Dorking - Hybrid working
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Global Technology Solutions Ltd. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Global Technology Solutions Ltd. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Global Technology Solutions Ltd.!
✨Direct Apply to Global Technology Solutions Ltd.
Let's not forget to apply directly through the Global Technology Solutions Ltd. website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Managed Services Consultant / 3rd Line Infrastructure Engineer - Dorking - Hybrid working
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Global Technology Solutions Ltd..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Global Technology Solutions Ltd.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Global Technology Solutions Ltd.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
