At a Glance
- Tasks: Support and maintain Sharp multifunction devices while delivering top-notch customer service.
- Company: Join a forward-thinking team in the office technology sector.
- Benefits: Earn £37,000, enjoy 25 days leave, and receive ongoing training.
- Other info: Great career development opportunities and a supportive work environment.
- Why this job: Be part of a friendly team and make a real impact in tech support.
- Qualifications: Technical background with good IT skills; experience with printers is a plus.
The predicted salary is between 37000 - 37000 € per year.
Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.
Salary & Benefits
- £37,000 per year
- Location: Central London
- Company vehicle supplied
- Pension scheme
- 25 days annual leave plus bank holidays
- Ongoing manufacturer training and career development opportunities
- Opportunity to work within a friendly and supportive team environment
We are looking for a skilled and enthusiastic Photocopier Service Engineer to become part of an expanding and forward-thinking team. This role will involve primarily supporting Sharp multifunction devices, delivering technical support, maintenance, and installations for our customers. This is an exciting opportunity for a motivated individual with a strong technical background and excellent customer service skills to join a growing business within the office technology sector.
Candidate Requirements
- Located within an area that allows effective coverage of customer network
- Previous experience working with Sharp, Konica Minolta, Lexmark, or Riso equipment would be beneficial, although manufacturer training can be provided where necessary
- Good IT and networking knowledge, including experience with:
- Installing and setting up print drivers on PCs and server environments
- Configuring scan-to-email and scan-to-folder features
- Familiarity with print management software such as PaperCut or MyQ would be an advantage but is not essential
- A positive approach and excellent communication and customer service skills
- Strong planning and organisational abilities with the confidence to manage workload independently
- Ability to work effectively within a team while maintaining a professional approach with customers
- Full UK driving licence with no more than 3 penalty points
- Prepared to complete and maintain an Enhanced DBS check
Main Duties and Responsibilities
- Attend and respond to customer service requests efficiently, ensuring service targets, including a four-hour response objective, are achieved
- Install, set up, and commission new devices at customer premises
- Keep regular communication with the office regarding availability and provide end-of-day updates
- Ensure punctual attendance at the first scheduled customer appointment by 9:00am each day
- Present a professional image and provide a high standard of customer care at all times
- Record and monitor parts usage accurately to support manufacturer warranty procedures
- Provide assistance in the workshop when needed and help maintain a clean, tidy, and secure working environment
- Ensure company vehicle stock levels are maintained with appropriate spare parts and consumables
- Attend training sessions delivered by manufacturers and suppliers as required
- Support the business with any additional tasks relevant to the role when needed
- Maintain an Enhanced DBS check in accordance with company procedures, renewing every three years
Photocopier Service Engineer in London employer: Global Technology Solutions Ltd.
Join a dynamic and innovative team as a Photocopier Service Engineer in Central London, where you will enjoy a competitive salary of £37,000, a company vehicle, and a comprehensive pension scheme. Our supportive work culture fosters professional growth through ongoing manufacturer training and development opportunities, ensuring you thrive in your role while contributing to a friendly team environment dedicated to delivering exceptional customer service.
Contact Detail:
Global Technology Solutions Ltd. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Photocopier Service Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the office tech world, especially those who know about photocopiers. A friendly chat can lead to insider info on job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal meet-up, bring along examples of your work or any relevant certifications. It’s all about making a memorable impression!
✨Tip Number 3
Be proactive! If you see a company you’d love to work for, don’t wait for them to post a job. Reach out directly through our website and express your interest. You never know what opportunities might be available!
✨Tip Number 4
Prepare for the interview! Research common questions for Photocopier Service Engineer roles and practice your answers. Highlight your technical skills and customer service experience to show you’re the perfect fit for the team.
We think you need these skills to ace Photocopier Service Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Sharp and other relevant equipment. We want to see how your skills match the role, so don’t be shy about showcasing your technical background!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re excited about the Photocopier Service Engineer role and how your customer service skills can make a difference in our team.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, let your written communication reflect your professionalism. Use clear and concise language to demonstrate your ability to communicate effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Global Technology Solutions Ltd.
✨Know Your Tech
Brush up on your knowledge of Sharp multifunction devices and other relevant equipment. Be ready to discuss your previous experience with similar machines, as well as any troubleshooting you've done. This will show that you’re not just a techie but someone who can handle the specific challenges of the role.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in past roles. Think about times when you went above and beyond to help a client or resolved a tricky situation. This will demonstrate your ability to maintain a professional image and high standards of care.
✨Plan Your Day
Since punctuality is crucial for this role, practice discussing how you manage your time effectively. You might want to share strategies you use to ensure you meet service targets and keep communication flowing with your team. This shows you’re organised and reliable.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, training opportunities, and the team you'll be working with. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you. Plus, it’s a great way to engage with your interviewers!
