At a Glance
- Tasks: Provide top-notch deskside support for PCs, laptops, and software at our Mossmorran site.
- Company: Join a dynamic team focused on delivering high-quality IT services.
- Benefits: Competitive pay of £150 per day with flexible working arrangements.
- Other info: Opportunity for professional growth and development in a supportive environment.
- Why this job: Gain hands-on experience in IT support while making a real difference for users.
- Qualifications: Strong IT knowledge, troubleshooting skills, and excellent customer service abilities.
The predicted salary is between 31500 - 38500 £ per year.
We are seeking a skilled Level 2 Technician to provide comprehensive deskside support at our Mossmorran site. This is a fixed-term contract focused on maintaining high-quality end-user computing (EUC) services.
Core Details
- Site Location: Mossmorran
- Contract Duration: Full time position until end of August followed by Scheduled Visits 1-2 times per week
- Estimated Volume: Engineer to support the site until August
- Technician Level: Level 2
- Pay Rate: £150 per day
Services in Scope
The successful candidate will be responsible for:
- Deskside support: PC, laptop, peripherals, software
- Printer Support
- Staging
Scope of Work & Required Skills
We are looking for a professional with a logical and analytical approach who can work independently while maintaining an intense focus on quality.
Technical Skills:
- Good general understanding of IT principles such as Networks, Hardware and Domains
- Working knowledge of leading software packages such as MS Office and Lotus Notes
- Good working knowledge of Windows 10/11 and related software and applications
- Good experience in End User device hardware and software troubleshooting
- Knowledge of mobile devices, in particular Blackberry and iPhones
- Experience with building, configuring, replacing and troubleshooting EUC hardware components
- Good Experience in Data Backup Techniques
- Familiarity with virtual, MDM and VPN environments
- Familiarity with Microsoft SCCM would be advantageous
- Knowledge of ITIL and experience of working within an ITIL environment
- Knowledge and experience of working in Service NOW
Professional Attributes:
- Exceptional customer facing skills
- Able to communicate clearly and effectively with end users
- Accurate record keeping
- Good timekeeper
- Productive and Efficient
Compliance & Onboarding Requirements
Engineer has to perform Sterling BGV and proceed with onboarding before accessing the site. Also, we will have to procure PPE if the engineer does not have it.
Sterling check includes:
- Criminal record check
- Govt. ID check
- Employment Check (last 5 years)
- Educational check
- Global Sanctions Check
- Motor vehicle record check
IT Support Technician (Level 2) in London employer: Global Technology Solutions Ltd.
Great Foods is an exceptional employer that fosters a dynamic and supportive work culture, perfect for ambitious individuals looking to make their mark in the food industry. With a focus on employee growth, we offer comprehensive training and development opportunities, ensuring you have the tools to succeed in your role as a Business Development Executive. Located in the heart of the UK, our team enjoys a collaborative environment where innovation is encouraged, and every contribution is valued.
Contact Details:
Global Technology Solutions Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician (Level 2) in London
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We think you need these skills to ace IT Support Technician (Level 2) in London
Some tips for your application 🫡
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How to prepare for a job interview at Global Technology Solutions Ltd.
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In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
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