At a Glance
- Tasks: Provide face-to-face tech support and troubleshoot hardware/software issues in a busy environment.
- Company: Join a dynamic enterprise team in East London with a focus on customer service.
- Benefits: Competitive pay, no weekends, and potential for contract extension.
- Other info: Enjoy a professional yet friendly atmosphere with opportunities for growth.
- Why this job: Gain hands-on experience in IT support while making a real difference for users.
- Qualifications: Experience in desktop support and strong troubleshooting skills required.
The predicted salary is between 37200 - 41600 £ per year.
Location: East London, (Onsite)
Pay rate: £145 inside IR per day
Contract Type: Contract (Rolling Contract) - Initial 6-month contract with a strong possibility of extension as part of a permanent ongoing service.
Working Hours:
- Monday to Friday
- No weekends or bank holidays
- Operational hours: 08:00 – 18:00
- Shift rota:
- 08:00 – 16:00
- 09:00 – 17:00
- 10:00 – 18:00
Role Overview:
We are seeking a customer-focused Tech Bar Support Engineer to provide onsite desktop support services within a busy enterprise environment. The successful candidate will work from a dedicated Tech Bar, supporting end users who book appointments for technical assistance and troubleshooting. This role focuses on providing Level 2 desktop support for hardware, software, network, and user account-related issues while delivering an excellent customer experience.
Key Responsibilities:
- Provide face-to-face technical support through the Tech Bar appointment service.
- Troubleshoot and resolve 1st, 1.5, and 2nd line desktop support incidents.
- Diagnose and resolve hardware issues affecting Windows laptops, MacBooks, desktops, peripherals, and mobile devices.
- Support Apple iPhones and related mobile device issues.
- Troubleshoot Windows 11 and macOS operating system issues.
- Support and resolve incidents relating to Microsoft 365 applications and services.
- Troubleshoot GlobalProtect VPN connectivity issues.
- Investigate and resolve Wi-Fi, network connectivity, and user account-related problems.
- Install, configure, and support desktop software and peripheral devices.
- Take ownership of incidents from initial diagnosis through to resolution.
- Accurately log, update, and manage tickets within ServiceNow.
- Escalate complex issues to relevant support teams when required.
- Maintain high levels of customer service and communication throughout the support process.
Technical Skills & Experience:
Essential:
- Experience in a Deskside Support, Tech Bar, Desktop Support, or IT Support Engineer role.
- Strong troubleshooting experience across:
- Windows 11
- macOS
- Microsoft 365 (O365)
- GlobalProtect VPN
- Experience supporting:
- Windows laptops and desktops
- Apple MacBooks
- iPhones and mobile devices
- Printers and peripherals
- Understanding of networking fundamentals including Wi-Fi and connectivity troubleshooting.
- Experience using ServiceNow or similar ITSM ticketing systems.
- Strong customer service and communication skills.
- Ability to work independently and manage multiple support requests.
Desirable:
- Experience working within enterprise or corporate environments.
- Knowledge of Active Directory, Entra ID (Azure AD), and user account administration.
- ITIL Foundation certification or awareness.
Personal Attributes:
- Excellent customer-facing skills.
- Professional and approachable manner.
- Strong problem-solving and analytical abilities.
- Well organised with good attention to detail.
- Ability to remain calm under pressure and prioritise workload effectively.
- Team player with a proactive approach to support.
Services in Scope:
- Deskside Support
- PC and Laptop Support
- Hardware Diagnostics
- Software Support
- Peripheral Device Support
- Mobile Device Support
- User Account Support
- Network and Connectivity Troubleshooting
- Incident Management via ServiceNow
Deskside Support Engineer (Permanent) in London employer: Global Technology Solutions Ltd.
Join a dynamic team in East London as a Deskside Support Engineer, where you will thrive in a supportive work culture that prioritises employee growth and development. Enjoy a stable work-life balance with no weekend or bank holiday shifts, while being part of an innovative environment that values customer service excellence and technical expertise. With opportunities for ongoing contracts and a focus on professional advancement, this role offers a rewarding career path in a bustling enterprise setting.
Contact Details:
Global Technology Solutions Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Support Engineer (Permanent) in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Global Technology Solutions Ltd. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Global Technology Solutions Ltd. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Global Technology Solutions Ltd.!
✨Direct Apply to Global Technology Solutions Ltd.
Let's not forget to apply directly through the Global Technology Solutions Ltd. website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Deskside Support Engineer (Permanent) in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Global Technology Solutions Ltd..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Global Technology Solutions Ltd.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Global Technology Solutions Ltd.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
