At a Glance
- Tasks: Provide face-to-face tech support and troubleshoot desktop issues in a busy environment.
- Company: Dynamic enterprise in East London with a focus on customer service.
- Benefits: Competitive pay, no weekends, and potential for contract extension.
- Other info: Great opportunity for career growth in a fast-paced tech environment.
- Why this job: Join a supportive team and enhance your tech skills while helping others.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
The predicted salary is between 37200 - 41600 £ per year.
Location: East London, (Onsite)
Pay rate: £145 inside IR per day
Contract Type: Contract (Rolling Contract) - Initial 6-month contract with a strong possibility of extension as part of a permanent ongoing service.
Working Hours:
- Monday to Friday
- No weekends or bank holidays
- Operational hours: 08:00 – 18:00
- Shift rota:
- 08:00 – 16:00
- 09:00 – 17:00
- 10:00 – 18:00
Role Overview:
We are seeking a customer-focused Tech Bar Support Engineer to provide onsite desktop support services within a busy enterprise environment. The successful candidate will work from a dedicated Tech Bar, supporting end users who book appointments for technical assistance and troubleshooting. This role focuses on providing Level 2 desktop support for hardware, software, network, and user account-related issues while delivering an excellent customer experience.
Key Responsibilities:
- Provide face-to-face technical support through the Tech Bar appointment service.
- Troubleshoot and resolve 1st, 1.5, and 2nd line desktop support incidents.
- Diagnose and resolve hardware issues affecting Windows laptops, MacBooks, desktops, peripherals, and mobile devices.
- Support Apple iPhones and related mobile device issues.
- Troubleshoot Windows 11 and macOS operating system issues.
- Support and resolve incidents relating to Microsoft 365 applications and services.
- Troubleshoot GlobalProtect VPN connectivity issues.
- Investigate and resolve Wi-Fi, network connectivity, and user account-related problems.
- Install, configure, and support desktop software and peripheral devices.
- Take ownership of incidents from initial diagnosis through to resolution.
- Accurately log, update, and manage tickets within ServiceNow.
- Escalate complex issues to relevant support teams when required.
- Maintain high levels of customer service and communication throughout the support process.
Technical Skills & Experience:
Essential:
- Experience in a Deskside Support, Tech Bar, Desktop Support, or IT Support Engineer role.
- Strong troubleshooting experience across:
- Windows 11
- macOS
- Microsoft 365 (O365)
- GlobalProtect VPN
- Experience supporting:
- Windows laptops and desktops
- Apple MacBooks
- iPhones and mobile devices
- Printers and peripherals
- Understanding of networking fundamentals including Wi-Fi and connectivity troubleshooting.
- Experience using ServiceNow or similar ITSM ticketing systems.
- Strong customer service and communication skills.
- Ability to work independently and manage multiple support requests.
Desirable:
- Experience working within enterprise or corporate environments.
- Knowledge of Active Directory, Entra ID (Azure AD), and user account administration.
- ITIL Foundation certification or awareness.
Personal Attributes:
- Excellent customer-facing skills.
- Professional and approachable manner.
- Strong problem-solving and analytical abilities.
- Well organised with good attention to detail.
- Ability to remain calm under pressure and prioritise workload effectively.
- Team player with a proactive approach to support.
Services in Scope:
- Deskside Support
- PC and Laptop Support
- Hardware Diagnostics
- Software Support
- Peripheral Device Support
- Mobile Device Support
- User Account Support
- Network and Connectivity Troubleshooting
- Incident Management via ServiceNow
Deskside Support Engineer / 1st Line Support in London employer: Global Technology Solutions Ltd.
Join a dynamic team in East London as a Deskside Support Engineer, where you will thrive in a supportive work culture that prioritises customer service and employee development. Enjoy a rolling contract with flexible working hours, no weekends or bank holidays, and the opportunity to enhance your technical skills while providing essential support in a bustling enterprise environment. With a focus on teamwork and professional growth, this role offers a rewarding experience for those passionate about technology and customer care.
Contact Details:
Global Technology Solutions Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Support Engineer / 1st Line Support in London
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We think you need these skills to ace Deskside Support Engineer / 1st Line Support in London
Some tips for your application 🫡
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Tailor Your Cover Letter:For a temporary role at Global Technology Solutions Ltd., it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Global Technology Solutions Ltd. can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Global Technology Solutions Ltd. will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Global Technology Solutions Ltd.
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Global Technology Solutions Ltd.. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Global Technology Solutions Ltd..
