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- Tasks: Provide top-notch desktop support to VIPs in a fast-paced investment banking environment.
- Company: Join a leading investment bank in Central London with a dynamic team.
- Benefits: Competitive pay, potential for contract extension, and hands-on experience.
- Why this job: Make a real impact by supporting senior stakeholders and enhancing their tech experience.
- Qualifications: Must have Azure certification and VIP support experience in investment banking.
- Other info: Immediate start with rotational shifts; French fluency is a plus.
The predicted salary is between 50000 - 70000 ÂŁ per year.
We are seeking an experienced Desktop Support Engineer with a strong VIP support background in Investment Banking and a valid Azure certification to join our client’s team in Central London. This is a fully onsite, hands‑on desktop role for an initial 6 month contract, with a strong possibility of extension.
Location: Onsite, Central London
Working Pattern: Rotational shifts 07:30 – 16:30, 10:30 – 19:30 (Monday to Friday)
Languages: French fluency advantageous
Role Overview: This role is heavily desktop and floor‑walking focused, supporting front‑office and senior stakeholders in a high‑pressure investment banking environment. The successful candidate will deliver white‑glove, face‑to‑face technical support, resolving incidents quickly and professionally while maintaining excellent customer experience standards.
Essential Skills & Experience (Non‑Negotiable):
- Proven VIP / Executive Desktop Support experience within Investment Banking
- Azure certification with practical exposure to Azure‑based user and endpoint support
- Minimum 5 years’ experience across 1st–3rd Line Desktop / End‑User Support
- Strong onsite desktop support background, including floor walking and desk‑side troubleshooting
- Experience working within a Service Desk / Incident Management environment
- Advanced support of Windows OS (Windows 7 & Windows 10)
- Strong knowledge of Windows workstation builds, imaging, and hardware troubleshooting
- Confident supporting users both face‑to‑face and remotely
- Exceptional customer‑facing skills, with a polished, professional presence
- Excellent troubleshooting ability with strong attention to detail
- Service‑oriented mindset with a focus on first‑time fix and user satisfaction
- Fluency in French
- Experience supporting front‑office trading environments
- Exposure to Azure AD / Intune user support
- Knowledge of endpoint security and encryption tools
Why Apply: If you are a hands‑on Desktop Support Engineer with Investment Banking VIP experience, strong onsite support skills, and a recognised Azure certification, and you are available to start immediately, this is an excellent opportunity to join a fast‑paced, high‑profile environment.
Azure qualified Technical Support Engineer - Investment Banking - London employer: Global Technology Solutions Ltd.
Contact Detail:
Global Technology Solutions Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Azure qualified Technical Support Engineer - Investment Banking - London
✨Tip Number 1
Network like a pro! Reach out to your connections in the investment banking sector and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that dream job.
✨Tip Number 2
Prepare for those interviews! Brush up on your technical skills, especially around Azure and desktop support. We suggest doing mock interviews with friends or using online platforms to get comfortable with common questions.
✨Tip Number 3
Showcase your VIP support experience! When you get the chance to chat with potential employers, highlight your past roles where you’ve provided top-notch support to senior stakeholders. It’s all about demonstrating your ability to thrive under pressure.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that match your skills. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that job!
We think you need these skills to ace Azure qualified Technical Support Engineer - Investment Banking - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your VIP support experience and Azure certification. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience in investment banking!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a clear understanding of the job, so let your personality come through.
Showcase Your Technical Skills: In your application, be specific about your technical skills, especially around Windows OS and Azure support. We’re looking for someone who can hit the ground running, so highlight any hands-on experience you have!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Global Technology Solutions Ltd.
✨Know Your Azure Inside Out
Make sure you brush up on your Azure knowledge before the interview. Be ready to discuss your practical experience with Azure-based user and endpoint support, as this is crucial for the role. Think of specific examples where you've used Azure to solve problems in a desktop support context.
✨Showcase Your VIP Support Experience
Since this role involves supporting high-profile clients, be prepared to share your experiences in VIP or executive desktop support. Highlight situations where you provided exceptional service under pressure, and how you maintained professionalism while resolving issues quickly.
✨Demonstrate Your Troubleshooting Skills
Prepare to discuss your troubleshooting process in detail. Bring examples of complex issues you've resolved, particularly in Windows OS environments. The interviewers will want to see your attention to detail and your ability to achieve first-time fixes.
✨Practice Your Customer-Facing Approach
As this role requires excellent customer-facing skills, practice how you communicate technical information clearly and professionally. You might even want to role-play scenarios where you have to explain solutions to non-technical users, ensuring you convey confidence and clarity.