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- Tasks: Provide tech support for end-user devices and troubleshoot hardware/software issues.
- Company: Join a dynamic team in Stonehouse, Gloucestershire, focused on IT excellence.
- Benefits: Competitive daily rate, potential for remote work, and opportunities for professional growth.
- Why this job: Gain hands-on experience in a fast-paced environment while enhancing your tech skills.
- Qualifications: Knowledge of Windows 10/11, mobile devices, and ITIL processes required; certifications are a plus.
- Other info: 3-year contract starting May 2025; ideal for tech-savvy individuals looking to advance their careers.
The predicted salary is between 27300 - 36400 £ per year.
Location: Stonehouse, Gloucestershire
Start Date: 5th May 2025
Duration: 3 year contract
Rate: £130-140 DOE per day via umbrella as role is inside IR35
Key Responsibilities:
- Provide technical support and troubleshooting for end-user devices, including hardware and software issues.
- Manage and support Windows 10/11 environments and related software and applications.
- Support and troubleshoot mobile devices, particularly BlackBerry and iPhones.
- Build, configure, replace, and troubleshoot EUC (End User Computing) hardware components.
- Perform data backup and recovery tasks.
- Work within virtual, MDM (Mobile Device Management), and VPN environments.
- Maintain accurate records of work performed and ensure clear, effective communication with end users.
- Adhere to ITIL processes and work within an ITIL environment.
Skillset required:
- Task support, incident support
- Servicenow updates
- Good general understanding of IT principles such as Networks, Hardware and Domains
- Working knowledge of leading software packages such as MS Office and Lotus Notes
- Good working knowledge of Windows 10/11 and related software and applications
- Good experience in End User device hardware and software troubleshooting
- Knowledge of mobile devices, in particular Blackberry and iPhones
- Experience with building, configuring, replacing and troubleshooting EUC hardware components
- Good Experience in Data Backup Techniques
- Familiarity with virtual, MDM and VPN environments
- Familiarity with Microsoft SCCM would be advantageous
- CompTIA A+, MCP/MCSE are desirable certifications
- DELL Certification desirable
- Knowledge of ITIL and experience of working within an ITIL environment would be beneficial
- Exceptional customer facing skills
- Able to communicate clearly and effectively with end users
- Logical and analytical approach to work
- Accurate record keeping
- Able to work unsupervised
- Good timekeeper
- Intense focus on quality work
- Productive and Efficient
If you have the suitable skillset, apply now!
Level 2 desktop engineer in Stonehouse, Gloucestershire employer: Global Technology Solutions Ltd
Contact Detail:
Global Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Level 2 desktop engineer in Stonehouse, Gloucestershire
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11 and mobile devices like BlackBerry and iPhones. Having hands-on experience or even setting up a home lab can give you practical insights that will impress during interviews.
✨Tip Number 2
Brush up on your ITIL knowledge and be prepared to discuss how you've applied ITIL principles in past roles. This will show that you understand the importance of structured processes in IT support, which is crucial for this position.
✨Tip Number 3
Network with professionals in the field, especially those who work in desktop support or have experience with the tools mentioned, like ServiceNow and Microsoft SCCM. Engaging with them can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare for scenario-based questions that focus on troubleshooting and customer service. Think of examples from your past experiences where you successfully resolved issues or improved user satisfaction, as these will highlight your problem-solving skills.
We think you need these skills to ace Level 2 desktop engineer in Stonehouse, Gloucestershire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your technical support experience, particularly with Windows 10/11, mobile devices, and troubleshooting EUC hardware.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to communicate effectively with end users. Mention specific examples of how you've successfully resolved technical issues in the past.
Highlight Relevant Certifications: If you have certifications like CompTIA A+, MCP/MCSE, or DELL Certification, make sure to mention them prominently in your application. These can set you apart from other candidates.
Showcase Your ITIL Knowledge: Since the role requires adherence to ITIL processes, include any relevant experience you have working within an ITIL environment. This will demonstrate your understanding of best practices in IT service management.
How to prepare for a job interview at Global Technology Solutions Ltd
✨Know Your Technical Stuff
Make sure you're well-versed in the technical skills listed in the job description. Brush up on your knowledge of Windows 10/11, mobile devices like BlackBerry and iPhones, and troubleshooting techniques for hardware and software issues. Being able to discuss these confidently will show that you're the right fit for the role.
✨Demonstrate Customer Service Skills
Since this role involves a lot of interaction with end users, it's crucial to showcase your exceptional customer-facing skills. Prepare examples from your past experiences where you effectively communicated with users and resolved their issues. This will highlight your ability to maintain clear communication and provide quality support.
✨Familiarise Yourself with ITIL Processes
Understanding ITIL processes is beneficial for this position. Be ready to discuss how you've applied ITIL principles in previous roles or how you would approach incident management and task support within an ITIL framework. This knowledge can set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about common issues you might encounter as a desktop engineer and how you would resolve them. Practising these scenarios will help you articulate your logical and analytical approach during the interview.
