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For Companies At a Glance
- Tasks: Lead the Service Operations team and manage daily IT service delivery.
- Company: Join a dynamic Managed Service Provider focused on innovative IT solutions.
- Benefits: Enjoy a competitive salary, annual bonus, and hybrid working options.
- Why this job: Be part of a collaborative culture that values your input and drives impactful change.
- Qualifications: Experience in IT service management and strong leadership skills are essential.
- Other info: Position based in Hampton, with flexible onsite requirements after onboarding.
The predicted salary is between 36000 - 60000 £ per year.
ITSM Practice Lead
Service Operations
Permanent
Salary up to £60,000 DOE + 10% annual bonus and benefits
Hybrid 2-3 days per week onsite after onboarding completed
Location: Hampton, Peterborough
The Role
As Practice Lead, you'll be responsible for the day-to-day management of the Service Operations function. You'll ensure services are delivered in line with SLAs, maintain high levels of customer satisfaction, and drive continuous improvement initiatives.
Contact Detail:
Global Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITSM Practice Lead - MSP - Service Management
✨Tip Number 1
Familiarise yourself with ITIL frameworks and best practices, as these are crucial for the ITSM Practice Lead role. Being able to discuss how you've applied these principles in previous positions will demonstrate your expertise.
✨Tip Number 2
Network with professionals in the IT service management field. Attend relevant industry events or join online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed service operations and met SLAs in past roles. Highlighting measurable outcomes will show your capability to deliver results in this position.
✨Tip Number 4
Research StudySmarter's culture and values, and think about how your personal values align with them. This will help you articulate why you're a good fit for our team during any interviews.
We think you need these skills to ace ITSM Practice Lead - MSP - Service Management
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of the ITSM Practice Lead position. Tailor your application to highlight relevant experience in service operations and management.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous roles in IT service management, particularly any experience with SLAs and customer service delivery. Use specific examples to demonstrate your expertise.
Craft a Compelling Cover Letter: Write a personalised cover letter that addresses the hiring manager. Explain why you are a great fit for the role and how your skills align with the company's goals. Be sure to mention your leadership experience in service operations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a leadership role.
How to prepare for a job interview at Global Technology Solutions Ltd
✨Understand ITSM Fundamentals
Make sure you have a solid grasp of IT Service Management principles. Be prepared to discuss frameworks like ITIL and how they apply to service operations, as this will demonstrate your expertise in the field.
✨Showcase Leadership Experience
As a Practice Lead, you'll need to exhibit strong leadership skills. Prepare examples from your past roles where you've successfully managed teams or projects, highlighting your ability to motivate and guide others.
✨Familiarise Yourself with SLAs
Since the role involves ensuring services are delivered in line with SLAs, be ready to discuss your experience with service level agreements. Think about how you've monitored performance and addressed any issues in previous positions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think through potential challenges in service operations and how you would approach resolving them, showcasing your analytical skills and decision-making process.
