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- Tasks: Provide on-site IT support and resolve user issues with hardware and software.
- Company: Join a dynamic team in Plymouth, dedicated to delivering top-notch IT solutions.
- Benefits: Earn £140 per day with flexible contract dates and gain valuable experience.
- Why this job: Be the friendly face of IT, making a real impact on user satisfaction.
- Qualifications: Experience in Level 2 support and knowledge of Windows 10/11 and Microsoft 365 required.
- Other info: Short-term contract with specific working dates in August.
The predicted salary is between 24000 - 36000 £ per year.
IT Support Engineer (Level 2 Deskside Support)
?? Plymouth
?? £140 per day (inside IR35 – Umbrella only)
?? Contract Dates: 4 th ,5 th , 7 th August, 11 th 22 nd August, 26 th August
Overview:
Were looking for a proactive and friendly Level 2 Deskside Support Engineer to provide on-site IT support during a short-term cover period. Youll be the go-to face for users needing assistance, so confidence, approachability, and initiative are key.
Key Responsibilities:
- Provide deskside Level 2 support for users across hardware, software, and peripheral issues
- Floor-walk to check in with users and proactively resolve IT concerns
- Act as the first point of contact for any on-site IT-related issues
- Log, update, and resolve tickets in a timely manner
- Support Microsoft 365 and other standard office applications
- Prepare, deploy, and maintain user equipment (e.g. laptops, docking stations)
- Liaise with the wider IT team for escalations or follow-up tasks
Requirements:
- Proven experience in a Level 2 support or deskside engineer role
- Good knowledge of Windows 10/11, Microsoft 365, and standard business tools
- Strong interpersonal and communication skills
- A proactive, can-do approach with a focus on user satisfaction
- Able to commit to the specified dates
IT Support Engineer in Plymouth employer: Global Technology Solutions Ltd
Contact Detail:
Global Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Plymouth
✨Tip Number 1
Familiarise yourself with the specific IT environment in Plymouth. Research local businesses and their common IT issues to understand what users might need help with. This will give you an edge in demonstrating your proactive approach during interviews.
✨Tip Number 2
Brush up on your knowledge of Microsoft 365 and Windows 10/11. Being able to confidently discuss troubleshooting techniques or recent updates can showcase your expertise and readiness for the role.
✨Tip Number 3
Practice your interpersonal skills by engaging in mock scenarios where you provide support to users. This will help you convey confidence and approachability, which are key traits for this position.
✨Tip Number 4
Network with current or former IT Support Engineers in the area. They can provide insights into the role and the company culture, which can be invaluable during your application process.
We think you need these skills to ace IT Support Engineer in Plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Level 2 support and deskside engineering. Emphasise your knowledge of Windows 10/11 and Microsoft 365, as well as any previous roles where you provided user support.
Craft a Strong Cover Letter: Write a cover letter that showcases your proactive approach and interpersonal skills. Mention specific examples of how you've successfully resolved IT issues for users in the past, demonstrating your ability to be approachable and confident.
Highlight Key Dates: Since this is a contract role with specific dates, clearly state your availability in your application. Make it easy for them to see that you can commit to the required dates without any conflicts.
Show Enthusiasm: In your application, express your enthusiasm for the role and the company. Let them know why you're excited about the opportunity to provide on-site support and how you can contribute to user satisfaction.
How to prepare for a job interview at Global Technology Solutions Ltd
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows 10/11 and Microsoft 365. You might be asked to troubleshoot common issues on the spot, so brush up on your technical knowledge and be ready to demonstrate your problem-solving skills.
✨Demonstrate Your Interpersonal Skills
As a Level 2 Deskside Support Engineer, you'll be the face of IT for users. Highlight your strong communication skills and provide examples of how you've successfully assisted users in the past. Being approachable and friendly is key!
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations. Think about times when you had to resolve a ticket quickly or manage a difficult user. Prepare concise stories that showcase your proactive approach and user satisfaction focus.
✨Understand the Company Culture
Research the company and its values before the interview. Understanding their culture will help you tailor your responses and show that you're a good fit for their team. Be ready to explain why you want to work with them specifically.
