Hungarian and English speaking Service Desk

Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.

• Proactively keeping Customers informed on incident or request status and progress.

• Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.

• Adhering to Incident management procedures.

• Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.

• Keeping up to date with the current standard procedures.

• Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.

• Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager /Service Delivery Manager

• Escalate potential problem issues with Problem and Incident Management.

• Contributing to team meetings.

fluent in Hungarian and English speaking, with strong all round communication skills

• Plenty of Customer service experience

• Previously required to complete calls/make bookings.

• Experience with Microsoft Word/Excel/PowerPoint/Outlook

• Speaking/typing in English to a professional level.

• Being a great problem solver – thinking proactively in order to resolve incidents as quickly and smoothly as possible.

• Educated to GCSE Level or equivalent in Maths and English

• IT certificated desirable but not essential.

Pay – £15 per hour, after 3 months goes up to £17.46

Contract – 3 months with potential extensions

Hours – 7.5 hours a day, between 06:00 and 18:00 – maximum of 2 weekends a month, get the days back in the week.