At a Glance
- Tasks: Provide break/fix support for hardware and deliver excellent customer service.
- Company: Join a dynamic field service team in Glasgow with a focus on technology.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Travel across the UK and enjoy a varied work environment.
- Why this job: Make a real impact by solving tech issues and helping customers daily.
- Qualifications: Experience in hardware repair and strong problem-solving skills required.
Pay Rate: £16.09 per hour for the first 3 months, £16.41 per hour thereafter
Location: Field-based, Glasgow
Employment Type: 6 month contract (inside IR35 Umbrella only)
Clearance: Must be eligible for UK Security Clearance (SC)
Key Responsibilities
- Provide break/fix support for printers, MFPs, laptops, desktops, and associated hardware.
- Diagnose and repair devices to board level with accuracy and efficiency.
- Deliver Level 1 deskside support for Windows-based systems.
- Perform hands-and-feet network support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations.
- Maintain accurate records of work completed, parts used, and updates within service management systems.
- Ensure excellent customer service and communication at all times.
- Travel to various customer locations across the UK as required.
Must Haves
- Full UK driving licence (maximum 6 penalty points).
- Legal right to work in the UK.
- No restrictions preventing the attainment of SC Security Clearance.
- Flexibility to work variable start/finish times as required by the business.
Skills & Experience
- Proven experience as a printer and MFP engineer, including repair to board level.
- Demonstrated ability to repair laptops and desktops to board level; vendor certifications (Lenovo, HP, Dell) highly advantageous.
- Hands-on experience providing L1 deskside support in Windows environments.
- Experience with hands-and-feet network support, including switch replacements, patching, and hardware swaps.
- Strong problem-solving ability and confidence working independently.
- Excellent communication and customer-facing skills.
Desirable
- Vendor certifications (e.g., Lenovo, HP, Dell, Canon, Ricoh).
- Experience working in multi-site field service roles.
Locations
Field Service / Computer / Hardware Break-Fix Engineer - Glasgow employer: Global Technology Solutions Ltd.
Join a dynamic team as a Field Service / Computer / Hardware Break-Fix Engineer in Glasgow, where we prioritise employee development and foster a collaborative work culture. Enjoy competitive pay rates, flexible working hours, and the opportunity to enhance your technical skills while providing essential support across various customer locations. Our commitment to excellent customer service and professional growth makes us an outstanding employer for those seeking a rewarding career in the tech industry.
Contact Details:
Global Technology Solutions Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Service / Computer / Hardware Break-Fix Engineer - Glasgow
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Global Technology Solutions Ltd. as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Global Technology Solutions Ltd. and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Global Technology Solutions Ltd.’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service / Computer / Hardware Break-Fix Engineer - Glasgow
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Global Technology Solutions Ltd., highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Global Technology Solutions Ltd., but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Global Technology Solutions Ltd..
How to prepare for a job interview at Global Technology Solutions Ltd.
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Global Technology Solutions Ltd. offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Global Technology Solutions Ltd. but also helps you get a feel for whether you’d thrive in that environment.
