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- Tasks: Provide break/fix support for hardware and deliver excellent customer service.
- Company: Join a dynamic field service team in Glasgow with a focus on technology.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Why this job: Make a real impact by solving tech issues and helping customers daily.
- Qualifications: Experience in hardware repair and strong problem-solving skills required.
- Other info: Travel across the UK and enjoy a varied work environment.
Pay Rate: £16.09 per hour for the first 3 months, £16.41 per hour thereafter
Location: Field-based, Glasgow
Employment Type: 6 month contract (inside IR35 Umbrella only)
Clearance: Must be eligible for UK Security Clearance (SC)
Key Responsibilities
- Provide break/fix support for printers, MFPs, laptops, desktops, and associated hardware.
- Diagnose and repair devices to board level with accuracy and efficiency.
- Deliver Level 1 deskside support for Windows-based systems.
- Perform hands-and-feet network support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations.
- Maintain accurate records of work completed, parts used, and updates within service management systems.
- Ensure excellent customer service and communication at all times.
- Travel to various customer locations across the UK as required.
Must Haves
- Full UK driving licence (maximum 6 penalty points).
- Legal right to work in the UK.
- No restrictions preventing the attainment of SC Security Clearance.
- Flexibility to work variable start/finish times as required by the business.
Skills & Experience
- Proven experience as a printer and MFP engineer, including repair to board level.
- Demonstrated ability to repair laptops and desktops to board level; vendor certifications (Lenovo, HP, Dell) highly advantageous.
- Hands-on experience providing L1 deskside support in Windows environments.
- Experience with hands-and-feet network support, including switch replacements, patching, and hardware swaps.
- Strong problem-solving ability and confidence working independently.
- Excellent communication and customer-facing skills.
Desirable
- Vendor certifications (e.g., Lenovo, HP, Dell, Canon, Ricoh).
- Experience working in multi-site field service roles.
Locations
Field Service / Computer / Hardware Break-Fix Engineer - Glasgow employer: Global Technology Solutions Ltd.
Contact Detail:
Global Technology Solutions Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service / Computer / Hardware Break-Fix Engineer - Glasgow
✨Tip Number 1
Network, network, network! Get out there and connect with people in the field service industry. Attend local meetups or tech events in Glasgow to meet potential employers and fellow engineers. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! If you’ve got experience with break/fix support, make sure to highlight that in conversations. Bring along examples of your work or even offer to troubleshoot a device on the spot. It’s a great way to demonstrate your expertise.
✨Tip Number 3
Don’t underestimate the power of follow-ups. After meeting someone or having an interview, drop them a quick message to say thanks and express your interest. It keeps you on their radar and shows you’re genuinely keen on the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities for Field Service Engineers like you. Plus, applying directly can sometimes give you a better chance of landing that interview. So, what are you waiting for? Get your application in!
We think you need these skills to ace Field Service / Computer / Hardware Break-Fix Engineer - Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with printers, laptops, and desktops. We want to see how your skills match the job description, so don’t be shy about showcasing your board-level repair expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Field Service Engineer role. Mention your hands-on experience and customer service skills to grab our attention.
Show Off Your Certifications: If you've got any vendor certifications like Lenovo, HP, or Dell, make sure they’re front and centre in your application. We love seeing that extra bit of expertise that can help us deliver top-notch service!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Global Technology Solutions Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of printers, MFPs, laptops, and desktops. Be ready to discuss your experience with board-level repairs and any vendor certifications you hold. This will show that you're not just familiar with the hardware but can also tackle issues head-on.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and fixed hardware issues in the past. Think about times when you had to troubleshoot connectivity problems or assist remote teams. This will demonstrate your hands-on experience and confidence in handling challenges independently.
✨Customer Service is Key
Since this role involves a lot of customer interaction, be ready to talk about how you ensure excellent communication and service. Share instances where you went above and beyond to help a customer or resolve an issue, as this will highlight your customer-facing skills.
✨Flexibility and Travel Readiness
Be prepared to discuss your flexibility regarding working hours and travel across the UK. Highlight any previous experiences where you adapted to changing schedules or worked in various locations, as this will show that you're ready for the demands of the job.