Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Diagnose and repair IT equipment at various customer locations across the UK.
- Company: Join a dynamic team focused on delivering high-quality IT support services.
- Benefits: Enjoy a competitive salary, company car, fuel allowance, and overtime pay.
- Why this job: Be part of a results-driven culture with opportunities for professional growth and development.
- Qualifications: 5 years UK residency, full UK driving licence, and relevant IT certifications required.
- Other info: Participate in an on-call rota and work overtime when needed.
The predicted salary is between 29000 - 32000 £ per year.
Location: Milton Keynes / Kent
Salary: £29,000 - £32,000 per annum + Company Car + Fuel Allowance
Additional compensation: OOH rota, on call and OT
Must have 5 years UK residency, be able to obtain DBS, BPSS & SC clearances, hold a Full UK Driving licence.
Job Summary: We are seeking a skilled and proactive Senior Field Services Engineer to join our dynamic team. In this role, you will be responsible for diagnosing and repairing a wide range of IT equipment, including servers, storage systems, PCs, laptops, tablets, printers, peripherals, and point-of-sale systems. You will work at various customer locations across the UK, ensuring high-quality support and service delivery.
Key Responsibilities:
- Travel to diverse customer sites to provide on-site IT support services
- Diagnose, repair, and maintain a variety of IT hardware and systems
- Install, move, and make changes to IT equipment across client sites
- Perform software and hardware troubleshooting and installations
- Follow client and internal documented procedures, offering feedback for improvement
- Adhere to safety and ESD (electrostatic discharge) precautions at all times
- Accurately complete documentation and provide timely updates after each site visit
- Participate in an on-call rota covering mornings, evenings, and weekends (on-call allowance applies)
- Support wider IT teams as needed
- Willingness to work overtime when required (overtime rates apply)
Qualifications & Experience:
- Proven experience with installation, troubleshooting, and repair of IT hardware, including data centre equipment and end-user computing devices
- Ability to configure software based on client specifications
- Possession of relevant and up-to-date vendor certifications (e.g. Dell, Lenovo, IBM, HP) or, proven demonstrable experience happy to take the accreditation for HP, IBM & Lenovo.
- Sound understanding of hardware maintenance and break/fix procedures
- Full UK driving licence is essential
- Must be eligible for UK security clearances such as SC and NPPV3
Essential Attributes:
- Strong attention to detail and quality-focused approach
- Ability to work independently and remotely across a variety of IT products
- Methodical and reliable with a first-time fix attitude
- Self-motivated, professional, and a team player with a can-do mindset
- Results-driven with a history of exceeding performance targets
- Physically capable of lifting IT equipment and working in confined or awkward spaces
Field Services Engineer - Break Fix - HP / Lenovo / Dell - ITSM - Milton Keynes / Kent in Milton Keynes employer: Global Technology Solutions Ltd
Contact Detail:
Global Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Engineer - Break Fix - HP / Lenovo / Dell - ITSM - Milton Keynes / Kent in Milton Keynes
✨Tip Number 1
Familiarise yourself with the specific IT hardware and systems mentioned in the job description, such as HP, Lenovo, and Dell products. Having hands-on experience or knowledge about these brands will give you an edge during interviews.
✨Tip Number 2
Make sure to highlight any relevant vendor certifications you possess, especially those related to HP, IBM, and Lenovo. If you don’t have them yet, express your willingness to obtain these certifications, as it shows your commitment to professional development.
✨Tip Number 3
Prepare to discuss your experience with on-site IT support and break/fix procedures. Be ready to share specific examples of how you've successfully diagnosed and repaired IT equipment in previous roles, as this will demonstrate your practical skills.
✨Tip Number 4
Since the role involves travelling to various customer sites, emphasise your ability to work independently and manage your time effectively. Share any experiences where you’ve successfully worked remotely or handled multiple tasks simultaneously.
We think you need these skills to ace Field Services Engineer - Break Fix - HP / Lenovo / Dell - ITSM - Milton Keynes / Kent in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT hardware installation, troubleshooting, and repair. Include specific examples of your work with brands like HP, Lenovo, and Dell to demonstrate your expertise.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your proactive approach to problem-solving. Mention your ability to work independently and your experience with on-site support, as these are key aspects of the role.
Highlight Certifications: If you have any relevant vendor certifications, such as those from Dell, Lenovo, or HP, make sure to mention them prominently in your application. If you’re willing to obtain these certifications, express this in your cover letter.
Showcase Soft Skills: In your application, emphasise your attention to detail, reliability, and results-driven mindset. Provide examples of how you've exceeded performance targets in previous roles to illustrate your capabilities.
How to prepare for a job interview at Global Technology Solutions Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with diagnosing and repairing IT equipment. Highlight specific examples of hardware and software troubleshooting you've performed, especially with brands like HP, Lenovo, and Dell.
✨Demonstrate Your Problem-Solving Ability
Employ the STAR method (Situation, Task, Action, Result) to illustrate how you've tackled complex issues in the past. This will show your potential employer that you can think critically and act decisively in challenging situations.
✨Emphasise Your Customer Service Skills
As a Field Services Engineer, you'll be interacting with clients regularly. Share experiences where you've provided excellent customer service, resolved conflicts, or improved client satisfaction to demonstrate your interpersonal skills.
✨Prepare for Safety and Compliance Questions
Given the importance of safety and ESD precautions in this role, be ready to discuss your understanding of these practices. Familiarise yourself with relevant regulations and be prepared to explain how you ensure compliance in your work.
