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- Tasks: Diagnose and repair IT equipment at various customer locations across the UK.
- Company: Join a dynamic team focused on delivering high-quality IT support services.
- Benefits: Enjoy a competitive salary, company car, fuel allowance, and overtime pay.
- Why this job: Be part of a results-driven culture with opportunities for professional growth and development.
- Qualifications: 5 years UK residency, full UK driving licence, and relevant IT hardware experience required.
- Other info: Must be eligible for UK security clearances; on-call rota and overtime available.
The predicted salary is between 29000 - 32000 £ per year.
Location: Chester Region / South of Merseyside River
Salary: £29,000 – £32,000 per annum + Company Car + Fuel Allowance
Additional compensation: OOH rota, on call and OT
Must have 5 years UK residency, be able to obtain DBS, BPSS & SC clearances, hold a Full UK Driving licence
Job Summary:
We are seeking a skilled and proactive Senior Field Services Engineer to join our dynamic team. In this role, you will be responsible for diagnosing and repairing a wide range of IT equipment, including servers, storage systems, PCs, laptops, tablets, printers, peripherals, and point-of-sale systems. You will work at various customer locations across the UK, ensuring high-quality support and service delivery.
Key Responsibilities:
- Travel to diverse customer sites to provide on-site IT support services
- Diagnose, repair, and maintain a variety of IT hardware and systems
- Install, move, and make changes to IT equipment across client sites
- Perform software and hardware troubleshooting and installations
- Follow client and internal documented procedures, offering feedback for improvement
- Adhere to safety and ESD (electrostatic discharge) precautions at all times
- Accurately complete documentation and provide timely updates after each site visit
- Participate in an on-call rota covering mornings, evenings, and weekends (on-call allowance applies)
- Support wider IT teams as needed
- Willingness to work overtime when required (overtime rates apply)
Qualifications & Experience:
- Proven experience with installation, troubleshooting, and repair of IT hardware, including data centre equipment and end-user computing devices
- Ability to configure software based on client specifications
- Possession of relevant and up-to-date vendor certifications (e.g. Dell, Lenovo, IBM, HP) or, proven demonstrable experience happy to take the accreditation for HP, IBM & Lenovo.
- Sound understanding of hardware maintenance and break/fix procedures
- Full UK driving licence is essential
- Must be eligible for UK security clearances such as SC and NPPV3
Essential Attributes:
- Strong attention to detail and quality-focused approach
- Ability to work independently and remotely across a variety of IT products
- Methodical and reliable with a first-time fix attitude
- Self-motivated, professional, and a team player with a can-do mindset
- Results-driven with a history of exceeding performance targets
- Physically capable of lifting IT equipment and working in confined or awkward spaces
Field Services Engineer - Break Fix - HP / Lenovo / Dell - ITSM employer: Global Technology Solutions Ltd
Contact Detail:
Global Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Engineer - Break Fix - HP / Lenovo / Dell - ITSM
✨Tip Number 1
Familiarise yourself with the specific IT hardware and software that the role requires, particularly HP, Lenovo, and Dell products. Having hands-on experience or knowledge about these brands will give you an edge during interviews.
✨Tip Number 2
Network with current or former Field Services Engineers in the industry. They can provide insights into the role and may even refer you to opportunities within their companies, including ours at StudySmarter.
✨Tip Number 3
Prepare for technical assessments by brushing up on your troubleshooting skills. Be ready to demonstrate your problem-solving abilities in real-time scenarios, as this is crucial for a Field Services Engineer.
✨Tip Number 4
Showcase your soft skills during the interview process. Emphasise your ability to work independently, communicate effectively with clients, and maintain a professional attitude, as these are key attributes for success in this role.
We think you need these skills to ace Field Services Engineer - Break Fix - HP / Lenovo / Dell - ITSM
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in diagnosing and repairing IT equipment. Include specific examples of your work with HP, Lenovo, or Dell products to demonstrate your expertise.
Craft a Strong Cover Letter: Write a cover letter that showcases your skills and experience related to the role. Emphasise your ability to work independently and your attention to detail, as these are key attributes for this position.
Highlight Certifications: If you hold any relevant vendor certifications (e.g., Dell, Lenovo, HP), make sure to mention them prominently in your application. If you are willing to obtain these certifications, state that clearly as well.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully diagnosed and resolved IT issues in the past. This will demonstrate your methodical approach and reliability in a field services role.
How to prepare for a job interview at Global Technology Solutions Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with IT hardware, especially with brands like HP, Lenovo, and Dell. Highlight specific examples of troubleshooting and repairs you've successfully completed, as this role requires a strong technical background.
✨Demonstrate Problem-Solving Abilities
During the interview, expect scenario-based questions that assess your problem-solving skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing how you approach diagnosing and fixing issues.
✨Emphasise Your Customer Service Skills
As a Field Services Engineer, you'll be interacting with clients regularly. Share examples of how you've provided excellent customer service in previous roles, focusing on your ability to communicate effectively and manage client expectations.
✨Prepare for Safety and Compliance Questions
Given the importance of safety and ESD precautions in this role, be ready to discuss your understanding of these practices. Familiarise yourself with relevant regulations and demonstrate your commitment to maintaining a safe working environment.
