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- Tasks: Join us as a Desktop Support Engineer, handling builds, configurations, and user support.
- Company: We're a dynamic company in Yeovil, offering tech solutions with a supportive work culture.
- Benefits: Enjoy flexible benefits, free parking, subsidised meals, and a solid pension scheme.
- Why this job: This role offers hands-on experience in tech support and a chance to grow your skills.
- Qualifications: Must have a full UK driving licence and experience in desktop support and troubleshooting.
- Other info: Full-time hours with a friendly team environment and opportunities for professional development.
The predicted salary is between 25000 - 33000 £ per year.
Location: Yeovil
Salary: £29,290
Requirements: must either hold or be able to obtain SC security clearance, British nationals only.
The site benefits from easy access to travel links, free parking, and subsidised employee rates at the on-site restaurant.
This is a full-time, permanent position working 08:00 - 17:30 Monday to Thursday and 08:00 - 16:00 on Fridays.
As a Desktop Support Engineer your role will involve:
- Desktop/Laptop/VDI build, configuration and deployment to end users
- Software installation/deployment
- Smartphone deployment
- Assisting the 2nd Line support team with laptop, desktop and VDI terminals support calls
- Hardware installation/upgrade/break fix for desktop, laptop, and server
- Smartphone support
- Service Desk cover as required
- Assisting with customer projects
What we’re looking for:
- Full UK driving license is essential to provide support across the large site and surrounding satellite sites
- Microsoft Windows 7 and 10 Operating Systems - Deployment, configuration and support
- Microsoft Office 2010 onwards
- Proven and demonstrable software and hardware troubleshooting skills, experience in a Deskside Support role
- Knowledge of Microsoft SCCM and OS/Application deployment
- Good verbal communication: ability to communicate to all levels
- Good written communication: concise and accurate call logging, documentation and email correspondence
- Good time management/organisational skills
- Work well as part of a team or independently
Desirable skills/qualifications:
- Microsoft Windows 7/10 training and certification
- Active Directory management
- Understanding of SCCM
- Understanding of Mobile Iron or similar mobile device management platforms
- Understanding of McAfee EP
As an Company Employee you will benefit from:
- Flexible benefits including, medical insurance and eyecare vouchers
- Company pension scheme
- Income protection after 6 month’s service
- 23 days holiday raising to max 25
- Option to purchase/sell additional holiday
- Life insurance
- Employee Assistance Programme
If you have the skill required, apply now!
Desktop Support Engineer employer: Global Technology Solutions Ltd
Contact Detail:
Global Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Windows 7 and 10, SCCM, and Active Directory. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Since communication skills are highlighted, practice explaining technical concepts in simple terms. This will help you convey your knowledge effectively during interviews, especially when discussing troubleshooting scenarios or support processes.
✨Tip Number 3
Make sure to highlight any previous experience in a Deskside Support role. Prepare examples of how you've successfully resolved hardware and software issues, as this will showcase your problem-solving abilities and relevant experience.
✨Tip Number 4
Since a full UK driving licence is essential, ensure that you mention your driving experience and readiness to travel for support across the site. This shows your commitment and ability to meet the job's logistical requirements.
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support, particularly with Microsoft Windows 7 and 10. Include specific examples of software and hardware troubleshooting skills, as well as any experience with SCCM or similar tools.
Craft a Strong Cover Letter: Write a cover letter that addresses the key requirements of the role. Emphasise your ability to communicate effectively, both verbally and in writing, and mention your organisational skills and experience working independently or as part of a team.
Highlight Security Clearance: Since SC security clearance is required, mention any existing clearance you hold or your willingness to obtain it. This shows your understanding of the importance of security in the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism, which are crucial for this position.
How to prepare for a job interview at Global Technology Solutions Ltd
✨Know Your Technical Stuff
Make sure you're well-versed in the technical requirements listed in the job description. Brush up on your knowledge of Microsoft Windows 7 and 10, SCCM, and troubleshooting techniques. Being able to discuss these topics confidently will show that you're prepared and knowledgeable.
✨Demonstrate Communication Skills
Since good verbal and written communication is crucial for this role, practice explaining technical concepts in simple terms. Be ready to showcase your ability to log calls accurately and communicate effectively with both technical and non-technical staff.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully troubleshot hardware or software issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle specific support situations. Think about common issues you might face as a Desktop Support Engineer and how you would resolve them, especially in a team setting.
