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- Tasks: Provide desktop support, resolve tech issues, and maintain service continuity.
- Company: Join a dynamic team in Port Talbot focused on IT solutions.
- Benefits: Potential for contract extension and hands-on tech experience.
- Why this job: Perfect for tech enthusiasts wanting to enhance skills while delivering great customer service.
- Qualifications: Experience in desktop support, strong communication skills, and a passion for technology.
- Other info: DBS required; work under pressure and adapt to change.
The predicted salary is between 30000 - 42000 £ per year.
Jobs port Talbot, we have an exciting IT Contract for a Desktop Support Engineer. 2 month contract but may be extended. This contract role is site-based but is inside As a result, this role is suited to only. DBS is required.
Working as a Desktop Support Engineer, you will provide and maintain service continuity for the client’s desktop technology and resolve any technical issues that may occur, all within contractual agreements.
We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service.
Desktop Support Engineer General Role Tasks:
Firstly, you will respond to customer incidents, service requests and manage through to a successful resolution
Secondly, deliver a deskside service to the customer, including hardware break fix and software support for laptops and desktops across the site.
Thirdly, maintain desktop devices.
Additionally, manage and maintain the configuration and installation of desktops, including patch updates and hardware replacements.
Finally, monitor security profiles and anti-virus software on all Desktop Devices. Take appropriate action in the event of non-compliance with security requirements.
A confident communicator who is able to engage at all levels
Be able to work under pressure and adapt to change
Excellent customer service skills
Hands and Eyes
Also, break Fix
Build and Image devices
Good customer service,
Knowledge of SNOW
Has worked as an engineer and has experience of a large user base and can be able to demonstrate this
Desktop Support Engineer 5222 employer: Global Technology Solutions Ltd
Contact Detail:
Global Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer 5222
✨Tip Number 1
Familiarize yourself with the specific technologies and tools mentioned in the job description, such as SNOW for service management. Being able to discuss your experience with these tools during the interview will show that you're prepared and knowledgeable.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've successfully resolved technical issues in the past. This will demonstrate your ability to deliver exceptional service, which is crucial for this role.
✨Tip Number 3
Since this role requires working under pressure, think of situations where you had to adapt quickly to changes or solve problems efficiently. Sharing these experiences can help illustrate your capability to thrive in a fast-paced environment.
✨Tip Number 4
Make sure to emphasize your hands-on experience with hardware break-fix and software support. Be ready to discuss specific instances where you successfully managed desktop configurations and installations, as this aligns directly with the responsibilities of the role.
We think you need these skills to ace Desktop Support Engineer 5222
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support and customer service. Include specific examples of how you've resolved technical issues and maintained desktop devices.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and your commitment to exceptional customer service. Mention your experience with hardware break fix, software support, and any familiarity with tools like SNOW.
Highlight Communication Skills: Since the role requires confident communication, emphasize your ability to engage with customers at all levels. Provide examples of how you've successfully communicated technical information to non-technical users.
Show Adaptability: Demonstrate your ability to work under pressure and adapt to change. Share experiences where you successfully managed multiple tasks or adapted to new technologies in a fast-paced environment.
How to prepare for a job interview at Global Technology Solutions Ltd
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Share examples of how you've kept up with the latest trends or learned new skills, as this aligns with the company's desire for candidates who are passionate about increasing their knowledge.
✨Demonstrate Customer Service Skills
Prepare to discuss specific instances where you provided exceptional customer service. Highlight your ability to communicate effectively and resolve issues, as this role requires excellent customer service skills.
✨Be Ready for Technical Questions
Expect questions related to hardware and software troubleshooting. Brush up on common desktop support issues and be prepared to explain how you would approach resolving them, showcasing your hands-on experience.
✨Discuss Your Experience with Large User Bases
Since the role involves supporting a large user base, be ready to talk about your previous experiences in similar environments. Share how you managed multiple requests and maintained service continuity under pressure.
