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- Tasks: Provide IT support for hardware and software issues at a busy corporate site.
- Company: Join a dynamic team in Witney, supporting corporate technologies.
- Benefits: Earn £160 per day with potential for contract extension.
- Why this job: Gain hands-on experience in IT support while delivering excellent customer service.
- Qualifications: Experience in Level 1 deskside support and strong troubleshooting skills required.
- Other info: Immediate start available for the right candidate.
Location: Witney, Oxfordshire
Rate: £160 per day
Contract Length: 2 months (potential for extension)
Start Date: ASAP
Overview:
We are looking for a capable and reliable Level 1 Deskside Support Engineer to provide corporate IT support at a busy site in Witney. This role is to backfill a mid-term sickness absence, and while initially for 2 months, there is potential for extension depending on circumstances.
Key Responsibilities:
- Provide deskside IT support for hardware, software, and peripheral issues
- Support users with standard corporate technologies, including Windows OS and Microsoft Office
- Troubleshoot and resolve technical issues in a timely, professional manner
- Maintain accurate records of issues and resolutions
- Escalate more complex problems to 2nd/3rd line support teams as needed
- Ensure excellent customer service to end users onsite
Requirements:
- Proven experience in a Level 1 corporate deskside support role
- Strong troubleshooting and problem-solving skills
- Good understanding of Windows desktop environments
- Clear communication and customer service skills
- Ability to work independently and manage day-to-day IT issues confidently
- Availability to start immediately on-site in Witney
Deskside Support Engineer in Witney employer: Global Technology Solutions Ltd
Contact Detail:
Global Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Support Engineer in Witney
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows OS and Microsoft Office. Being able to demonstrate your knowledge of these tools during an interview can set you apart from other candidates.
✨Tip Number 2
Prepare for common troubleshooting scenarios that a Level 1 Deskside Support Engineer might face. Practising how you would approach these issues can help you respond confidently and effectively during the interview.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've successfully assisted users in the past. Highlighting your ability to communicate clearly and provide excellent support will resonate well with the hiring team.
✨Tip Number 4
Since this role requires immediate availability, be ready to discuss your current situation and how quickly you can start. Being upfront about your availability can demonstrate your eagerness and commitment to the position.
We think you need these skills to ace Deskside Support Engineer in Witney
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in deskside support roles. Emphasise your troubleshooting skills and familiarity with Windows OS and Microsoft Office, as these are key requirements for the position.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your previous experience in corporate IT support and how you can provide excellent customer service to end users onsite.
Showcase Problem-Solving Skills: In your application, include examples of how you've successfully resolved technical issues in the past. This will demonstrate your ability to troubleshoot effectively, which is crucial for this role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A well-presented application reflects your attention to detail and professionalism, which are important in a support role.
How to prepare for a job interview at Global Technology Solutions Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows OS and Microsoft Office. Highlight specific examples of how you've resolved hardware and software issues in previous roles, as this will demonstrate your capability as a Level 1 Deskside Support Engineer.
✨Emphasise Customer Service
Since this role involves direct interaction with users, it's crucial to showcase your customer service skills. Share instances where you provided excellent support, ensuring that the interviewers see your commitment to user satisfaction.
✨Prepare for Troubleshooting Scenarios
Expect to be asked about troubleshooting processes. Prepare to walk through how you would approach common technical issues, as this will illustrate your problem-solving skills and ability to think on your feet.
✨Demonstrate Your Independence
The job requires someone who can manage day-to-day IT issues independently. Be ready to discuss how you've successfully handled similar responsibilities in the past, showcasing your ability to work autonomously while still being a team player.
