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- Tasks: Provide IT support for hardware and software issues at a busy corporate site.
- Company: Join a dynamic team in Witney, delivering essential tech support.
- Benefits: Earn £160 per day with potential for contract extension.
- Why this job: Gain hands-on experience in IT support while enhancing your problem-solving skills.
- Qualifications: Experience in Level 1 deskside support and strong troubleshooting abilities required.
- Other info: Immediate start available; perfect for tech-savvy students looking to kickstart their career.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a capable and reliable Level 1 Deskside Support Engineer to provide corporate IT support at a busy site in Witney. This role is to backfill a mid-term sickness absence, and while initially for 2 months, there is potential for extension depending on circumstances.
Key Responsibilities:
- Provide deskside IT support for hardware, software, and peripheral issues
- Support users with standard corporate technologies, including Windows OS and Microsoft Office
- Troubleshoot and resolve technical issues in a timely, professional manner
- Maintain accurate records of issues and resolutions
- Escalate more complex problems to 2nd/3rd line support teams as needed
- Ensure excellent customer service to end users onsite
Requirements:
- Proven experience in a Level 1 corporate deskside support role
- Strong troubleshooting and problem-solving skills
- Good understanding of Windows desktop environments
- Clear communication and customer service skills
- Ability to work independently and manage day-to-day IT issues confidently
- Availability to start immediately on-site in Witney
Deskside Support Engineer employer: Global Technology Solutions Ltd
Contact Detail:
Global Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows OS and Microsoft Office. Being able to demonstrate your knowledge and experience with these tools during an interview can set you apart from other candidates.
✨Tip Number 2
Practice your troubleshooting skills by setting up a mock IT support scenario. This could involve resolving common issues that users face with hardware or software. Being prepared to discuss your problem-solving process can impress interviewers.
✨Tip Number 3
Brush up on your customer service skills, as this role requires excellent communication with end users. Consider role-playing scenarios where you handle difficult customer interactions to showcase your ability to maintain professionalism under pressure.
✨Tip Number 4
Network with current or former employees in similar roles, if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Deskside Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in deskside support roles. Emphasise your troubleshooting skills and familiarity with Windows OS and Microsoft Office, as these are key requirements for the position.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your previous experience in corporate IT support and how you can provide excellent customer service to end users, as this is crucial for the role.
Showcase Problem-Solving Skills: In your application, include examples of how you've successfully resolved technical issues in the past. This will demonstrate your ability to troubleshoot effectively, which is a vital part of the job.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail and professionalism, which are important in a support role.
How to prepare for a job interview at Global Technology Solutions Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows OS and Microsoft Office. You might be asked to troubleshoot a common issue on the spot, so brush up on your technical knowledge and be ready to demonstrate your problem-solving skills.
✨Emphasise Customer Service
Since this role involves direct interaction with users, highlight your customer service experience. Share examples of how you've successfully resolved user issues in the past and maintained a positive attitude under pressure.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations. Think of scenarios where you had to troubleshoot a complex issue or manage multiple requests at once, and be ready to explain your thought process and actions.
✨Demonstrate Your Independence
The job requires someone who can work independently. Be sure to convey your ability to manage day-to-day IT issues without constant supervision. Share instances where you took initiative and resolved problems proactively.
