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- Tasks: Be the first point of contact for customers, guiding them through processes and enhancing their experience.
- Company: Join a dynamic team at the Newcastle (Cobalt) Contact Centre, focused on customer satisfaction.
- Benefits: Enjoy a competitive pay rate of £14.84p/h and a supportive work environment with full training provided.
- Why this job: This role offers a chance to develop your skills in customer service while making a real impact.
- Qualifications: No prior experience required; just bring a great phone manner and a desire to help customers.
- Other info: Work Monday to Friday, 9am-5pm, and be part of a team that values integrity and professionalism.
Customer Service Representative location: Newcastle Pay rate: £14.84p/h inside IR35 Hours: between 9am-5pm monday to Friday Overview Customer Services Representatives (CSRs) will work a 37 hour week, covering 9am till 5pm (Monday Friday) at the Newcastle (Cobalt) Contact Centre, and will report to a Team Leader. CSRs will handle all aspects of customer contacts via telephone and written correspondence and forms. They will be responsible for managing their own time, attendance and punctuality and for ensuring they are familiar with the current Policies / Procedures, processing rules and navigation of the various systems deployed. CSRs contribute to the delivery of contractual obligations to end client, including the achievement of Service Levels. CSRs are supported in their role by Team Leaders, and will be expected to convey a professional image of the Contact Centre to both internal and external customers and suppliers. CSRs are expected to act with integrity at all times and command the respect of their peers and customers, contributing to the creation of a successful business environment. Responsibilities To act as the first point of contact foraccount holders via telephone, written correspondence and forms To guide account holders accurately and professionally through business processes enhancing the customer experience Investigation work to reunite customers with their funds Adhere to and be familiar with Policies / Procedures, processing rules and POca systems To cross-train in all business areas so that cover can be provided for other Contact Centre staff as required Adhere to agreed call/ written quality standards To follow theadministration policies and procedures with a common sense approach Skills required Previous experience of working in a Contact Centre (desirable 1-2 years however not essential as full training will be provide) Previous Back Office experience including letter writing (desirable 1-2 years however not essential as full training will be provide) Previous input capture experience, prepping mail, scanning documentation (desirable 1-2 years however not essential as full training will be provide) Excellent telephone manner (essential) Ability to work on your own and as part of small team (essential) Desire to go the extra mile for the customers and enhance their customer journey (essential) If you have the skillset, apply now
Customer Service Representative employer: Global Technology Solutions Ltd
Contact Detail:
Global Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarize yourself with common customer service scenarios and best practices. This will help you demonstrate your understanding of the role during any interviews or discussions.
✨Tip Number 2
Practice your telephone manner by engaging in mock calls with friends or family. This will boost your confidence and ensure you can communicate effectively with customers.
✨Tip Number 3
Research the company’s policies and procedures related to customer service. Being knowledgeable about their operations will show your commitment and readiness for the role.
✨Tip Number 4
Highlight any experience you have in cross-training or working in a team environment. This is crucial for the CSR role, as you'll need to adapt and support your colleagues when necessary.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Take some time to thoroughly read the job description. Understand the responsibilities and skills required for the Customer Service Representative position, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or contact centers. Even if you don't have direct experience, showcase transferable skills that demonstrate your ability to handle customer interactions effectively.
Showcase Your Communication Skills: Since excellent telephone manner and written communication are essential for this role, make sure to highlight these skills in your application. Provide examples of how you've successfully communicated with customers in the past.
Express Your Commitment to Customer Satisfaction: Convey your desire to go the extra mile for customers in your application. Share specific instances where you enhanced a customer's experience or resolved an issue effectively, as this aligns with the company's expectations.
How to prepare for a job interview at Global Technology Solutions Ltd
✨Showcase Your Communication Skills
As a Customer Service Representative, excellent communication is key. During the interview, demonstrate your ability to convey information clearly and professionally, both verbally and in writing. Practice common customer service scenarios to showcase your telephone manner.
✨Familiarize Yourself with Policies and Procedures
Make sure you understand the basic policies and procedures relevant to the role. This will not only help you answer questions confidently but also show that you are proactive and serious about the position.
✨Emphasize Teamwork and Independence
Highlight your ability to work both independently and as part of a team. Share examples from your past experiences where you successfully collaborated with others or managed tasks on your own, as this reflects the dual nature of the role.
✨Demonstrate a Customer-Centric Attitude
Express your desire to enhance the customer journey and go the extra mile for customers. Prepare specific examples of how you've done this in previous roles, as it aligns perfectly with the expectations of the position.
