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For Companies At a Glance
- Tasks: Be the first point of contact for customers, guiding them through processes and enhancing their experience.
- Company: Join a dynamic team at the Newcastle (Cobalt) Contact Centre, focused on customer satisfaction.
- Benefits: Enjoy a competitive pay rate of £14.84p/h and a supportive work environment with full training provided.
- Why this job: This role offers a chance to develop your skills in customer service while making a real impact.
- Qualifications: No prior experience required; just bring a great phone manner and a desire to help customers.
- Other info: Work Monday to Friday, 9am-5pm, and be part of a team that values integrity and professionalism.
Job Description
Job Title: Customer service representative
location: Newcastle
Rate: £17p/h inside ir35 through umbrella.
duration: 3-6 month contract and looking to flip into perm
The working hours are between 8am and 10pm, Monday to Sunday – under a 6-8 week shift rotation so you can plan around shifts with plenty of notice. There is some evening and weekend work, but these shifts are shared out amongst all colleagues.
Our client has a long-established partnership with a Major UK High Street Bank, where we manage their personal lending business. We provide support to customers, calling us with enquiries and requests about their loan account.
They are looking for colleagues to join our team of Customer Service Advisors putting our customers at the heart of everything we do every day. Is that you?
Do you have a passion for helping make things simple and easy for customers?
Do you enjoy getting your teeth into supporting with more complex requests that may need teamwork with colleagues from other areas?
Do you get satisfaction from knowing you've helped achieve the right outcome for a customer, and even better getting it right first time?
Then this is a role you will be interested in.
What the company offers you?
A salary up to 23,500 GBP depending on experience.
Competitive benefit package consisting of private medical insurance, gym membership discounts, contributory pension scheme, 25 days of annual leave.
Mental health first aider's support
Plus, a lot more on offer.
What is needed as a Customer Service Advisor?
Sociable, helpful and eager to provide excellent customer service to customers.
Able to work in a fast-paced environment, ensuring defined processes are followed.
A good eye for detail, ensuring customer records are kept up to date and are accurate
Keen to take responsibility for managing customer information in line with GDPR Experience of working with computer systems
A Team Player who enjoys collaborating with team mates to deliver that outstanding customer service together, and working together to identify continuous improvement ideas.
And through all this achieve core Key Performance Indicators
Work Environment
The role is an office based within Newcastle, Cobalt Business Park with easy accessible bus and train links.
If you have the skills for this role please apply now!
Customer Service Representative employer: Global Technology Solutions Ltd
Contact Detail:
Global Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarize yourself with common customer service scenarios and best practices. This will help you demonstrate your understanding of the role during any interviews or discussions.
✨Tip Number 2
Practice your telephone manner by engaging in mock calls with friends or family. This will boost your confidence and ensure you can communicate effectively with customers.
✨Tip Number 3
Research the company’s policies and procedures related to customer service. Being knowledgeable about their operations will show your commitment and readiness for the role.
✨Tip Number 4
Highlight any experience you have in cross-training or working in a team environment. This is crucial for the CSR role, as you'll need to adapt and support your colleagues when necessary.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Take some time to thoroughly read the job description. Understand the responsibilities and skills required for the Customer Service Representative position, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or contact centers. Even if you don't have direct experience, showcase transferable skills that demonstrate your ability to handle customer interactions effectively.
Showcase Your Communication Skills: Since excellent telephone manner and written communication are essential for this role, make sure to highlight these skills in your application. Provide examples of how you've successfully communicated with customers in the past.
Express Your Commitment to Customer Satisfaction: Convey your desire to go the extra mile for customers in your application. Share specific instances where you enhanced a customer's experience or resolved an issue effectively, as this aligns with the company's expectations.
How to prepare for a job interview at Global Technology Solutions Ltd
✨Showcase Your Communication Skills
As a Customer Service Representative, excellent communication is key. During the interview, demonstrate your ability to convey information clearly and professionally, both verbally and in writing. Practice common customer service scenarios to showcase your telephone manner.
✨Familiarize Yourself with Policies and Procedures
Make sure you understand the basic policies and procedures relevant to the role. This will not only help you answer questions confidently but also show that you are proactive and serious about the position.
✨Emphasize Teamwork and Independence
Highlight your ability to work both independently and as part of a team. Share examples from your past experiences where you successfully collaborated with others or managed tasks on your own, as this reflects the dual nature of the role.
✨Demonstrate a Customer-Centric Attitude
Express your desire to enhance the customer journey and go the extra mile for customers. Prepare specific examples of how you've done this in previous roles, as it aligns perfectly with the expectations of the position.
