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- Tasks: Be the go-to person for customers, helping them via phone and email.
- Company: Join a dynamic team at the Newcastle Contact Centre, where your role matters.
- Benefits: Enjoy a competitive pay rate of £14.84p/h and a supportive work environment.
- Why this job: Make a real impact by enhancing customer experiences in a professional setting.
- Qualifications: No experience? No problem! Full training provided; just bring your passion for helping others.
- Other info: Work Monday to Friday, 9am-5pm, and develop valuable skills in customer service.
Customer Service Representative location: Newcastle Pay rate: £14.84p/h inside IR35 Hours: between 9am-5pm monday to Friday Overview Customer Services Representatives (CSRs) will work a 37 hour week, covering 9am till 5pm (Monday Friday) at the Newcastle (Cobalt) Contact Centre, and will report to a Team Leader. CSRs will handle all aspects of customer contacts via telephone and written correspondence and forms. They will be responsible for managing their own time, attendance and punctuality and for ensuring they are familiar with the current Policies / Procedures, processing rules and navigation of the various systems deployed. CSRs contribute to the delivery of contractual obligations to end client, including the achievement of Service Levels. CSRs are supported in their role by Team Leaders, and will be expected to convey a professional image of the Contact Centre to both internal and external customers and suppliers. CSRs are expected to act with integrity at all times and command the respect of their peers and customers, contributing to the creation of a successful business environment. Responsibilities To act as the first point of contact foraccount holders via telephone, written correspondence and forms To guide account holders accurately and professionally through business processes enhancing the customer experience Investigation work to reunite customers with their funds Adhere to and be familiar with Policies / Procedures, processing rules and POca systems To cross-train in all business areas so that cover can be provided for other Contact Centre staff as required Adhere to agreed call/ written quality standards To follow theadministration policies and procedures with a common sense approach Skills required Previous experience of working in a Contact Centre (desirable 1-2 years however not essential as full training will be provide) Previous Back Office experience including letter writing (desirable 1-2 years however not essential as full training will be provide) Previous input capture experience, prepping mail, scanning documentation (desirable 1-2 years however not essential as full training will be provide) Excellent telephone manner (essential) Ability to work on your own and as part of small team (essential) Desire to go the extra mile for the customers and enhance their customer journey (essential) If you have the skillset, apply now
Customer Service Representative employer: Global Technology Solutions Ltd
Contact Detail:
Global Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarize yourself with common customer service scenarios and best practices. This will help you demonstrate your understanding of the role during any interviews or discussions.
✨Tip Number 2
Practice your telephone manner by engaging in mock calls with friends or family. This will boost your confidence and ensure you can communicate effectively with customers.
✨Tip Number 3
Research StudySmarter and our values to align your approach with our company culture. Showing that you understand our mission can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss how you would handle difficult customer interactions. Think of examples from past experiences where you successfully resolved issues, as this will showcase your problem-solving skills.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles in contact centers. Emphasize skills like excellent telephone manner and ability to work both independently and as part of a team.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've gone the extra mile for customers in previous roles, and express your eagerness to contribute to the team.
Familiarize Yourself with Policies: Before applying, take some time to understand common customer service policies and procedures. This knowledge will help you demonstrate your readiness to adhere to these standards in your application.
Proofread Your Application: Ensure that your application is free from spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Global Technology Solutions Ltd
✨Showcase Your Communication Skills
As a Customer Service Representative, excellent communication is key. During the interview, demonstrate your ability to convey information clearly and professionally, both verbally and in writing. Practice common customer service scenarios to showcase your telephone manner.
✨Familiarize Yourself with Policies and Procedures
Make sure you understand the basic policies and procedures relevant to the role. This will not only help you answer questions confidently but also show that you are proactive and serious about the position.
✨Emphasize Teamwork and Independence
Highlight your ability to work both independently and as part of a team. Share examples from your past experiences where you successfully collaborated with others or took initiative on your own.
✨Demonstrate a Customer-Centric Attitude
Express your desire to enhance the customer journey. Prepare examples of how you've gone the extra mile for customers in previous roles, as this aligns perfectly with the expectations for this position.
