At a Glance
- Tasks: Be the go-to person for customer queries and service coordination.
- Company: Join a supportive team in a friendly, collaborative environment.
- Benefits: Earn £28,000 with training and professional development opportunities.
- Other info: Fast-paced role with opportunities for growth and learning.
- Why this job: Make a real difference by helping customers and ensuring smooth operations.
- Qualifications: Strong organisational skills and a proactive mindset are key.
The predicted salary is between 28000 - 28000 £ per year.
Location: Henley-on-Thames
Salary: £28,000 (depending on experience)
Hours: Full-time, Monday to Friday
The Role
We are looking for a motivated and customer-oriented Customer Service Coordinator to join our team. This is a dynamic and varied position where you will act as the main contact for customer enquiries, order processing, and service coordination.
Key Responsibilities
- Respond to customer enquiries received via phone, email, and monitoring systems in a professional, approachable, and efficient manner
- Accurately record service requests and orders within the CRM system
- Allocate engineer call-outs and manage service schedules
- Organise delivery of orders to customer sites using courier services
- Keep customer records and databases up to date and accurate
- Communicate with couriers and external suppliers to ensure timely and reliable deliveries
- Assist the ICT team in connecting customers to remote monitoring systems
- Plan and coordinate service visits, ensuring all tasks are completed on time and to a high standard
Skills & Experience Required
- Strong organisational skills with excellent attention to detail
- Ability to manage and prioritise workload in a fast-paced environment
- Confident IT skills, including Microsoft Office applications
- Proactive mindset with strong problem-solving abilities and a focus on customer satisfaction
- Experience with CRM systems is advantageous but not essential
- Excellent communication skills and a professional, customer-focused approach
What We Offer
- Salary of £28,000 (depending on experience)
- Opportunity to work within a supportive, customer-driven team
- Training and ongoing professional development
- Friendly, collaborative working environment
Customer Service Coordinator employer: Global Technology Solutions Ltd.
Join our dynamic team in Henley-on-Thames as a Customer Service Coordinator, where you will thrive in a supportive and collaborative environment. We prioritise employee growth through ongoing training and development, ensuring you have the tools to excel in your role while contributing to exceptional customer satisfaction. With a competitive salary and a focus on work-life balance, we offer a rewarding career path for those looking to make a meaningful impact.
Contact Details:
Global Technology Solutions Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Get to know the company! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. Since this role is all about customer interaction, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team at StudySmarter.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights the skills and experiences that match the Customer Service Coordinator role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your organisational skills and customer-focused approach!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like the vibe we have at StudySmarter.
Show Off Your IT Skills:Since we value confident IT skills, make sure to mention any experience you have with Microsoft Office or CRM systems. If you’ve got a knack for tech, let us know how you’ve used it to enhance customer satisfaction in the past!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our awesome team!
How to prepare for a job interview at Global Technology Solutions Ltd.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Coordinator role. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires strong organisational skills, be prepared to discuss specific examples from your past experiences where you've successfully managed multiple tasks or projects. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your attention to detail.
✨Demonstrate Your Customer Focus
As a Customer Service Coordinator, you'll need to be customer-oriented. Think of instances where you've gone above and beyond for a customer or resolved a tricky situation. Share these stories during your interview to showcase your proactive mindset and problem-solving abilities.
✨Brush Up on Your IT Skills
Since the job mentions confident IT skills, especially with Microsoft Office and CRM systems, it’s a good idea to refresh your knowledge. Be ready to discuss your experience with these tools and how you've used them to improve efficiency or customer satisfaction in previous roles.
