Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support IT projects, track progress, and organise meetings while liaising with teams.
- Company: Join a dynamic team in Reading focused on delivering exceptional customer service.
- Benefits: Immediate start, office-based work, and a competitive pay rate of £120.
- Why this job: Gain hands-on experience in project coordination and enhance your organisational skills.
- Qualifications: Experience in customer service, strong Excel skills, and effective communication are essential.
- Other info: This is a 2-month contract with potential for future opportunities.
We are currently seeking Customer Service Analysts to join our client's team based in Reading on a 2-month contract. These roles are fully office-based and require candidates who are proactive, highly organised, and confident using Excel.
Key Responsibilities:
- Provide coordination and administrative support across a range of ongoing IT projects
- Work closely with Project Managers to track project progress, maintain documentation, and ensure key milestones are met
- Organise and support meetings, including minute-taking and following up on action items
- Liaise with internal teams and external stakeholders to ensure consistent communication and alignment
- Maintain project governance documents including plans, risk registers, issue logs, and reporting templates
- Support procurement, budgeting, and invoice tracking as required
- Ensure adherence to internal project and compliance frameworks
Key Requirements:
- Proven experience in a Customer Service
- Excellent organisational skills with strong attention to detail
- Effective communication and stakeholder management skills
- Proficiency with Microsoft Office tools (Excel, Outlook, PowerPoint)
- Ability to prioritise tasks and work under pressure in a structured, deadline-driven environment
- Available to start immediately and work full-time onsite in Reading
Contract Details:
- Duration: 2 months
- Inside IR35 via umbrella company
- Immediate start
- Location: Office-based in Reading (5 days per week)
Customer service analyst - Immediate Start in Reading employer: Global Technology Solutions Ltd
Contact Detail:
Global Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer service analyst - Immediate Start in Reading
✨Tip Number 1
Familiarise yourself with the specific IT projects that the company is currently working on. This will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Brush up on your Excel skills, especially functions and data management techniques. Being able to demonstrate your proficiency in Excel during discussions can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've effectively managed stakeholder communications in previous roles. This will showcase your ability to liaise with both internal teams and external stakeholders, which is crucial for this position.
✨Tip Number 4
Since the role requires immediate availability, be ready to discuss your current situation and why you're the right fit for a quick start. Highlighting your flexibility and readiness can make a strong impression.
We think you need these skills to ace Customer service analyst - Immediate Start in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and project coordination. Use specific examples that demonstrate your organisational skills and proficiency with Microsoft Office tools, especially Excel.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities and requirements listed in the job description. Emphasise your proactive nature, attention to detail, and ability to work under pressure, making it clear why you are a great fit for the role.
Highlight Relevant Skills: In your application, specifically mention your experience with stakeholder management and communication. Provide examples of how you've successfully liaised with teams or managed projects in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Global Technology Solutions Ltd
✨Showcase Your Organisational Skills
As a Customer Service Analyst, being organised is key. Prepare examples of how you've successfully managed multiple tasks or projects in the past. This will demonstrate your ability to handle the responsibilities outlined in the job description.
✨Familiarise Yourself with Excel
Since proficiency in Excel is crucial for this role, brush up on your skills before the interview. Be ready to discuss specific functions or tools you’ve used in previous roles, and consider bringing examples of reports or analyses you've created.
✨Prepare for Stakeholder Management Questions
Effective communication and stakeholder management are essential for this position. Think of instances where you've successfully liaised with different teams or external parties, and be prepared to share these experiences during the interview.
✨Understand Project Governance
The role involves maintaining project governance documents. Familiarise yourself with what these documents entail, such as risk registers and issue logs. Being able to discuss your understanding of these concepts will show your readiness for the role.
