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- Tasks: Join our team as a Customer Service Analyst, making calls and supporting project coordination.
- Company: We're a dynamic company in Reading, focused on delivering exceptional customer service.
- Benefits: Enjoy a competitive pay rate of £120 and gain valuable experience in a fast-paced environment.
- Why this job: This role offers immediate start, hands-on experience, and the chance to enhance your skills.
- Qualifications: You need customer service experience, strong organisational skills, and proficiency in Microsoft Office.
- Other info: This is a 1-month contract, fully office-based, perfect for those looking to jumpstart their career.
We are currently seeking Customer Service Analysts to join our client's team based in Reading on a 1-month contract. These roles are fully office-based and require candidates who are proactive, highly organised, and confident using Excel.
Key Responsibilities:
- Making numerous calls hourly collecting personal information from existing company contacts
- Provide coordination and administrative support across the project
- Maintain documentation, and ensure key milestones are met
- Liaise with internal teams and external stakeholders to ensure consistent communication and alignment
- Data storing through Excel and the ability to use other MS software
Key Requirements:
- Proven experience in Customer Service
- Excellent organisational skills with strong attention to detail
- Effective communication and stakeholder management skills
- Proficiency with Microsoft Office tools (Excel, Outlook, PowerPoint)
- Ability to prioritise tasks and work under pressure in a structured, deadline-driven environment
- Available to start immediately and work full-time onsite in Reading
Contract Details:
- Duration: 1 month
- Inside IR35 via umbrella company
- Immediate start
- Location: Office-based in Reading (5 days per week)
Contact Detail:
Global Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer service analyst- Immediate Start in Reading
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding their customer service approach and values will help you tailor your conversations and demonstrate your enthusiasm during any discussions.
✨Tip Number 2
Brush up on your Excel skills, especially functions that are commonly used in data analysis. Being able to showcase your proficiency in Excel during the interview can set you apart from other candidates.
✨Tip Number 3
Prepare for potential scenario-based questions related to customer service. Think of examples from your past experiences where you effectively handled difficult situations or improved customer satisfaction.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer service analyst- Immediate Start in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and proficiency with Microsoft Office tools, especially Excel. Use specific examples to demonstrate your organisational skills and attention to detail.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the role. Mention your ability to handle multiple tasks under pressure and your proactive approach to problem-solving. Show enthusiasm for the immediate start requirement.
Highlight Relevant Skills: In your application, emphasise your effective communication and stakeholder management skills. Provide examples of how you've successfully liaised with teams or clients in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Global Technology Solutions Ltd
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service. Highlight specific examples where you successfully resolved issues or improved customer satisfaction, as this will demonstrate your capability for the role.
✨Demonstrate Your Excel Skills
Since proficiency in Excel is crucial for this position, be ready to talk about your experience with it. Mention any specific functions or tools you are familiar with, and consider bringing examples of how you've used Excel in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of scenarios where you had to prioritise tasks or manage multiple stakeholders, and be ready to explain your thought process.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, especially when discussing your experiences and how they relate to the job requirements.
