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For Companies At a Glance
- Tasks: Support IT projects, track progress, and manage documentation.
- Company: Join a dynamic team in Reading focused on innovative IT solutions.
- Benefits: Immediate start, gain hands-on experience, and develop your skills.
- Why this job: Perfect for proactive individuals wanting to make an impact in a fast-paced environment.
- Qualifications: Experience in customer service, strong organisational skills, and Excel proficiency required.
- Other info: This is a 2-month contract, office-based, with a pay rate of £120.
We are currently seeking Customer service analysts to join our client’s team based in Reading on a 2-month contract. These roles are fully office-based and require candidates who are proactive, highly organised, and confident using Excel.
Key Responsibilities:
- Provide coordination and administrative support across a range of ongoing IT projects
- Work closely with Project Managers to track project progress, maintain documentation, and ensure key milestones are met
- Organise and support meetings, including minute-taking and following up on action items
- Liaise with internal teams and external stakeholders to ensure consistent communication and alignment
- Maintain project governance documents including plans, risk registers, issue logs, and reporting templates
- Support procurement, budgeting, and invoice tracking as required
- Ensure adherence to internal project and compliance frameworks
Key Requirements:
- Proven experience in a Customer Service
- Excellent organisational skills with strong attention to detail
- Effective communication and stakeholder management skills
- Proficiency with Microsoft Office tools (Excel, Outlook, PowerPoint)
- Ability to prioritise tasks and work under pressure in a structured, deadline-driven environment
- Available to start immediately and work full-time onsite in Reading
Contract Details:
- Duration: 2 months
- Inside IR35 - via umbrella company
- Immediate start
- Location: Office-based in Reading (5 days per week)
Customer service Analyst - Immediate Start employer: Global Technology Solutions Ltd
Contact Detail:
Global Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer service Analyst - Immediate Start
✨Tip Number 1
Familiarise yourself with the specific IT projects the company is currently working on. This will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Brush up on your Excel skills, especially functions and data management techniques. Being able to demonstrate your proficiency in Excel during discussions can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've effectively managed stakeholder communications in previous roles. This will showcase your ability to liaise with both internal teams and external partners, which is crucial for this position.
✨Tip Number 4
Since the role requires immediate availability, be ready to discuss your current situation and why you're the right fit for a quick start. Highlighting your flexibility and readiness can make a strong impression.
We think you need these skills to ace Customer service Analyst - Immediate Start
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and project coordination. Use keywords from the job description to demonstrate that you meet the key requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your organisational skills and proficiency with Microsoft Office tools, particularly Excel. Mention your ability to work under pressure and your readiness for an immediate start.
Highlight Relevant Experience: In your application, emphasise any previous roles where you provided administrative support or liaised with stakeholders. This will show that you have the necessary experience for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Global Technology Solutions Ltd
✨Showcase Your Organisational Skills
As a Customer Service Analyst, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. This will demonstrate your ability to handle the responsibilities of the role.
✨Familiarise Yourself with Excel
Since proficiency in Excel is crucial for this position, brush up on your skills before the interview. Be ready to discuss how you've used Excel in previous roles, whether it's for tracking project progress or managing data.
✨Prepare for Stakeholder Management Questions
Effective communication and stakeholder management are essential. Think of specific instances where you successfully liaised with different teams or stakeholders, and be prepared to share these stories during the interview.
✨Understand Project Governance
The role involves maintaining project governance documents. Familiarise yourself with what these documents entail and be ready to discuss any relevant experience you have in managing or supporting project documentation.
