Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Design and shape end-to-end service models for impactful transformations.
- Company: Join a leading consulting firm with a collaborative culture.
- Benefits: Competitive salary, remote work, and opportunities for professional growth.
- Why this job: Make a real impact by designing services that truly work in the real world.
- Qualifications: Experience in service design and strong stakeholder engagement skills.
- Other info: Be part of a dynamic team focused on innovation and excellence.
The predicted salary is between 50000 - 70000 £ per year.
Join us as a Service Architect in our Advisory Services team, where complex challenges meet meaningful outcomes. You will be part of a collaborative consulting community that blends deep service management expertise with strong business insight, helping clients design services that truly work in the real world.
Working across both public and private sector organisations, you will play a key role in major transformation initiatives. You will help shape how services are designed, structured, governed, and evolved, ensuring they deliver value from concept through to live operation. This is a service-level architecture role, focused on end-to-end service design and lifecycle thinking, not detailed technical solution design or day-to-day delivery.
What You’ll Be Doing
As a Service Architect, you will work closely with clients and stakeholders, often embedded within transformation or service redesign programmes. Your focus will be on designing services that are practical, scalable, and sustainable, especially in complex, multi-supplier environments.
- Understanding client business goals, operating environments, and drivers for change
- Designing and shaping end-to-end service models (people, process, technology, data, and suppliers)
- Supporting service transformation and Enterprise Service Management initiatives
- Aligning with governance frameworks and helping define effective service-level governance
- Providing assurance across service design, transition, and change to reduce risk
- Collaborating with architects, programme teams, change functions, and suppliers
- Contributing to capability growth and mentoring within the service architecture community
What We’re Looking For
We’re looking for consultants with strong service thinking and experience in complex environments. You don’t need to meet every requirement, but you should demonstrate many of the following:
- Solid understanding of ITIL service management principles, applied pragmatically
- Experience designing or assuring services across the full service lifecycle
- Ability to bring together people, process, technology, data, and suppliers into cohesive services
- Experience in transformation, service redesign, or multi-supplier environments (e.g. SIAM)
- Strong stakeholder engagement and communication skills, including senior leadership interaction
- Ability to provide constructive challenge and assurance
- Aware of organisational change, adoption, and behavioural factors
- Understanding of how automation and AI-enabled capabilities can enhance service performance
Additional Requirements
Must hold, or be eligible for, National Security Vetting (SC clearance).
Ready to Apply?
If you’re passionate about designing services that deliver real impact and want to grow your career in a supportive, high-performing consulting environment, we’d love to hear from you.
Digital Services Architect (Permanent) in Crawley employer: Global Technology Solutions Ltd.
Contact Detail:
Global Technology Solutions Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Services Architect (Permanent) in Crawley
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Showcase your skills! Create a portfolio or case studies that highlight your service design experience. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to service architecture. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing passionate candidates who want to make an impact.
We think you need these skills to ace Digital Services Architect (Permanent) in Crawley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in service design and transformation. We want to see how your skills align with the role of a Service Architect, so don’t hold back on showcasing relevant projects!
Showcase Your Stakeholder Skills: Since you'll be working closely with clients and stakeholders, it's crucial to demonstrate your strong communication and engagement skills. Share examples of how you've successfully collaborated with others in complex environments.
Highlight Your ITIL Knowledge: We’re keen on candidates who understand ITIL service management principles. Make sure to mention any relevant certifications or experiences that showcase your practical application of these principles in real-world scenarios.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and get you into our system quickly!
How to prepare for a job interview at Global Technology Solutions Ltd.
✨Know Your Service Architecture
Make sure you brush up on your understanding of ITIL service management principles and how they apply to real-world scenarios. Be ready to discuss your experience in designing end-to-end service models and how you've tackled challenges in complex environments.
✨Showcase Your Stakeholder Skills
Prepare examples that highlight your ability to engage with stakeholders, especially senior leadership. Think about times when you’ve successfully communicated complex ideas or provided constructive challenge in a project setting.
✨Demonstrate Transformation Experience
Be ready to talk about your experience with service transformation and redesign initiatives. Share specific examples where you’ve contributed to multi-supplier environments or helped shape governance frameworks.
✨Emphasise Collaboration
Collaboration is key in this role, so think of instances where you’ve worked closely with architects, programme teams, or suppliers. Highlight how you’ve contributed to capability growth and mentoring within your previous teams.