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- Tasks: Provide top-notch deskside support for PCs, laptops, and software at our Mossmorran site.
- Company: Join a dynamic team focused on delivering high-quality IT services.
- Benefits: Competitive daily rate of £150 and valuable hands-on experience.
- Why this job: Enhance your IT skills while making a real difference in user support.
- Qualifications: Experience with IT principles, troubleshooting, and strong communication skills.
- Other info: Fixed-term contract with opportunities for professional growth.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking a skilled Level 2 Technician to provide comprehensive deskside support at our Mossmorran site. This is a fixed-term contract focused on maintaining high-quality end-user computing (EUC) services.
Contract Duration: Mon, 02 Mar, 2026 – Fri, 29 May, 2026
Estimated Volume: Engineer to support the site for 2 or 3 months (March 2026-April/May 2026)
Pay Rate: £150 per day
Services in Scope:
- Deskside support: PC, laptop, peripherals, software
- Printer Support
Required Skills:
- Good general understanding of IT principles such as Networks, Hardware and Domains
- Working knowledge of leading software packages such as MS Office and Lotus Notes
- Good working knowledge of Windows 10/11 and related software and applications
- Good experience in End User device hardware and software troubleshooting
- Knowledge of mobile devices, in particular Blackberry and iPhones
- Experience with building, configuring, replacing and troubleshooting EUC hardware components
- Good experience in Data Backup Techniques
- Familiarity with virtual, MDM and VPN environments
- Familiarity with Microsoft SCCM would be advantageous
- Knowledge of ITIL and experience of working within an ITIL environment
- Knowledge and experience of working in ServiceNow
Professional Attributes:
- Able to communicate clearly and effectively with end users
- Good timekeeper
- Productive and Efficient
Compliance & Onboarding Requirements:
Engineer have to perform Sterling BGV and proceed with onboarding before accessing the site. Also, we will have to procure PPE, if engineer doesn’t have.
IT Support Technician (Level 2) in Cowdenbeath employer: Global Technology Solutions Ltd.
Contact Detail:
Global Technology Solutions Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician (Level 2) in Cowdenbeath
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Windows 10/11 and common software like MS Office. We want to see you confidently troubleshoot any issues that come your way.
✨Tip Number 2
Practice your communication skills! As an IT Support Technician, you'll need to explain technical stuff in a way that makes sense to everyone. We recommend role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Familiarise yourself with the tools of the trade. Knowing about SCCM, MDM, and VPN environments can give you an edge. We suggest checking out some online resources or tutorials to get ahead.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Support Technician (Level 2) in Cowdenbeath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the Level 2 Technician role. We want to see your technical know-how, especially with Windows 10/11 and troubleshooting EUC hardware.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've provided deskside support in the past and how you can maintain high-quality EUC services.
Show Off Your Communication Skills: Since you'll be interacting with end users, it's crucial to demonstrate your ability to communicate clearly. In your application, mention any experience you have in explaining technical issues to non-technical users.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding the hiring process.
How to prepare for a job interview at Global Technology Solutions Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, MS Office, and any other software mentioned in the job description. Be ready to discuss your troubleshooting experiences with end-user devices and how you've resolved issues in the past.
✨Showcase Your Communication Skills
As an IT Support Technician, you'll need to communicate effectively with end users. Practice explaining technical concepts in simple terms. You might even want to role-play common support scenarios with a friend to get comfortable.
✨Demonstrate Your Problem-Solving Approach
Prepare to share specific examples of how you've tackled technical challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your logical and analytical approach to problem-solving.
✨Familiarise Yourself with ITIL and ServiceNow
If you have experience with ITIL or ServiceNow, be ready to discuss it. If not, do a bit of research on these frameworks and tools, as they are crucial for maintaining quality service in IT support roles.