At a Glance
- Tasks: Support and maintain Sharp multifunction devices while delivering top-notch customer service.
- Company: Join a forward-thinking team in the office technology sector.
- Benefits: Earn £37,000, enjoy 25 days leave, and receive ongoing training.
- Other info: Work in a friendly environment with excellent career development opportunities.
- Why this job: Be part of a growing business and make a real impact with your technical skills.
- Qualifications: Technical background with good IT knowledge; experience with printers is a plus.
The predicted salary is between 37000 - 37000 € per year.
Salary & Benefits
- £37,000 per year
- Location: Central London
- Company vehicle supplied
- Pension scheme
- 25 days annual leave plus bank holidays
- Ongoing manufacturer training and career development opportunities
- Opportunity to work within a friendly and supportive team environment
We are looking for a skilled and enthusiastic Photocopier Service Engineer to become part of an expanding and forward-thinking team. This role will involve primarily supporting Sharp multifunction devices, delivering technical support, maintenance, and installations for our customers. This is an exciting opportunity for a motivated individual with a strong technical background and excellent customer service skills to join a growing business within the office technology sector.
Candidate Requirements
- Located within an area that allows effective coverage of customer network
- Previous experience working with Sharp, Konica Minolta, Lexmark, or Riso equipment would be beneficial, although manufacturer training can be provided where necessary
- Good IT and networking knowledge, including experience with:
- Installing and setting up print drivers on PCs and server environments
- Configuring scan-to-email and scan-to-folder features
- Familiarity with print management software such as PaperCut or MyQ would be an advantage but is not essential
- A positive approach and excellent communication and customer service skills
- Strong planning and organisational abilities with the confidence to manage workload independently
- Ability to work effectively within a team while maintaining a professional approach with customers
- Full UK driving licence with no more than 3 penalty points
- Prepared to complete and maintain an Enhanced DBS check
Main Duties and Responsibilities
- Attend and respond to customer service requests efficiently, ensuring service targets, including a four-hour response objective, are achieved
- Install, set up, and commission new devices at customer premises
- Keep regular communication with the office regarding availability and provide end-of-day updates
- Ensure punctual attendance at the first scheduled customer appointment by 9:00am each day
- Present a professional image and provide a high standard of customer care at all times
- Record and monitor parts usage accurately to support manufacturer warranty procedures
- Provide assistance in the workshop when needed and help maintain a clean, tidy, and secure working environment
- Ensure company vehicle stock levels are maintained with appropriate spare parts and consumables
- Attend training sessions delivered by manufacturers and suppliers as required
- Support the business with any additional tasks relevant to the role when needed
- Maintain an Enhanced DBS check in accordance with company procedures, renewing every three years
Photocopier Service Engineer in City of London employer: Global Technology Solutions Ltd.
Join a dynamic and innovative team as a Photocopier Service Engineer in Central London, where you will enjoy a competitive salary of £37,000, a company vehicle, and a generous pension scheme. Our supportive work culture fosters professional growth through ongoing manufacturer training and development opportunities, ensuring you thrive in your role while contributing to exceptional customer service in the office technology sector.
Contact Detail:
Global Technology Solutions Ltd. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Photocopier Service Engineer in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the office tech world, especially those who have experience with Sharp or similar devices. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with print management software or configuring devices, be ready to discuss specific examples during interviews. We want to hear how you tackled challenges and delivered great customer service.
✨Tip Number 3
Be punctual and professional! Arriving on time for interviews shows you’re serious about the role. Plus, it’s a great way to demonstrate the reliability we value in a Photocopier Service Engineer.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and our awesome team culture right there.
We think you need these skills to ace Photocopier Service Engineer in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Sharp and other relevant equipment. We want to see how your skills match the role, so don’t be shy about showcasing your technical background!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re excited about the Photocopier Service Engineer role and how your customer service skills can make a difference in our team.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, let your written communication reflect your positive approach. We love seeing candidates who can convey their thoughts clearly and professionally.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Global Technology Solutions Ltd.
✨Know Your Tech
Brush up on your knowledge of Sharp multifunction devices and other relevant brands like Konica Minolta and Lexmark. Be ready to discuss your previous experiences with these machines, as well as any troubleshooting you've done. This will show that you’re not just a techie but someone who can handle the specific equipment they'll be working with.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved issues or went above and beyond for a client. This will demonstrate your ability to maintain a professional image and high standards of care.
✨Be Punctual and Organised
Arrive on time for your interview and showcase your planning skills. Discuss how you manage your workload and ensure timely responses to service requests. Mention any tools or methods you use to stay organised, as this is crucial for the role.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, training opportunities, and team dynamics. This shows your genuine interest in the role and helps you assess if it’s the right fit for you. Plus, it gives you a chance to engage with the interviewers and make a memorable impression.
