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- Tasks: Provide break/fix support for printers and computers while travelling across the UK.
- Company: Join a dynamic team in Chelmsford with a focus on technology and customer service.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Why this job: Gain hands-on experience in tech support and enhance your problem-solving skills.
- Qualifications: Experience in printer repair and a full UK driving licence required.
- Other info: Exciting field-based role with potential for career advancement.
The predicted salary is between 13 - 16 £ per hour.
Pay Rate: £16.09 per hour for the first 3 months, £16.41 per hour thereafter
Location: Field-based, Chelmsford
Employment Type: 6 month contract (inside IR35 Umbrella only)
Clearance: Must be eligible for UK Security Clearance (SC)
Key Responsibilities
- Provide break/fix support for printers, MFPs, laptops, desktops, and associated hardware.
- Diagnose and repair devices to board level with accuracy and efficiency.
- Deliver Level 1 deskside support for Windows-based systems.
- Perform hands-and-feet network support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations.
- Maintain accurate records of work completed, parts used, and updates within service management systems.
- Ensure excellent customer service and communication at all times.
- Travel to various customer locations across the UK as required.
Must Haves
- Full UK driving licence (maximum 6 penalty points).
- Legal right to work in the UK.
- No restrictions preventing the attainment of SC Security Clearance.
- Flexibility to work variable start/finish times as required by the business.
Skills & Experience
- Proven experience as a printer and MFP engineer, including repair to board level.
- Demonstrated ability to repair laptops and desktops to board level; vendor certifications (Lenovo, HP, Dell) highly advantageous.
- Hands-on experience providing L1 deskside support in Windows environments.
- Experience with hands-and-feet network support, including switch replacements, patching, and hardware swaps.
- Strong problem-solving ability and confidence working independently.
- Excellent communication and customer-facing skills.
Desirable
- Vendor certifications (eg, Lenovo, HP, Dell, Canon, Ricoh).
- Experience working in multi-site field service roles.
Mfp printer/hardware/computer field engineer - Chelmsford employer: Global Technology Solutions Ltd
Contact Detail:
Global Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mfp printer/hardware/computer field engineer - Chelmsford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Nail that interview! Research common questions for field engineer roles and practice your answers. Be ready to showcase your hands-on experience with printers and MFPs, and don’t forget to highlight your problem-solving skills.
✨Tip Number 3
Show off your certifications! If you've got vendor certifications like HP or Dell, make sure to mention them during interviews. They can really set you apart from other candidates and show you're serious about your craft.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you a better chance of getting noticed by hiring managers.
We think you need these skills to ace Mfp printer/hardware/computer field engineer - Chelmsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with printers, MFPs, and computers. We want to see how your skills match the job description, so don’t be shy about showcasing your board-level repair expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your hands-on experience and customer service skills, and let us know why you’re excited about working with us.
Show Off Your Certifications: If you've got any vendor certifications like Lenovo, HP, or Dell, make sure they’re front and centre in your application. We love seeing that extra bit of expertise, and it could give you an edge over other candidates!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Global Technology Solutions Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of MFPs, printers, and computer hardware. Be ready to discuss your hands-on experience with repairs, especially at the board level. They’ll likely ask you about specific issues you've resolved, so have a few examples in mind.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to demonstrate your excellent communication skills. Think of times when you’ve gone above and beyond for a customer or resolved a tricky situation. This will show that you can maintain great service even under pressure.
✨Flexibility is Key
This job requires travel and variable hours, so highlight your flexibility during the interview. Share experiences where you adapted to changing schedules or locations, as this will reassure them that you’re ready for the demands of the role.
✨Prepare for Technical Questions
Expect some technical questions related to troubleshooting and repair processes. Brush up on common issues with Windows systems and network support. Being able to articulate your problem-solving process will impress the interviewers and show you’re the right fit for the job.
