At a Glance
- Tasks: Be the go-to person for customer enquiries and service coordination.
- Company: Join a supportive team in a friendly, customer-driven environment.
- Benefits: Earn £28,000 with training and professional development opportunities.
- Other info: Enjoy a dynamic role with a focus on teamwork and customer satisfaction.
- Why this job: Make a real difference by helping customers and solving their problems.
- Qualifications: Strong organisational skills and a proactive mindset are key.
The predicted salary is between 28500 - 30000 £ per year.
Location: Henley-on-Thames
Salary: £28,000 (depending on experience)
Hours: Full-time, Monday to Friday 8.00am - 5.00 pm (1 hour lunch break)
The Role
We are looking for a motivated and customer-oriented Customer Service Coordinator to join our team. This is a dynamic and varied position where you will act as the main contact for customer enquiries, order processing, and service coordination.
Key Responsibilities
- Respond to customer enquiries received via phone, email, and monitoring systems in a professional, approachable, and efficient manner
- Accurately record service requests and orders within the CRM system
- Allocate engineer call-outs and manage service schedules
- Organise delivery of orders to customer sites using courier services
- Keep customer records and databases up to date and accurate
- Communicate with couriers and external suppliers to ensure timely and reliable deliveries
- Assist the ICT team in connecting customers to remote monitoring systems
- Plan and coordinate service visits, ensuring all tasks are completed on time and to a high standard
Skills Experience Required
- Strong organisational skills with excellent attention to detail
- Ability to manage and prioritise workload in a fast-paced environment
- Confident IT skills, including Microsoft Office applications
- Proactive mindset with strong problem-solving abilities and a focus on customer satisfaction
- Experience with CRM systems is advantageous but not essential
- Excellent communication skills and a professional, customer-focused approach
What We Offer
- Salary of £28,000 (depending on experience)
- Opportunity to work within a supportive, customer-driven team
- Training and ongoing professional development
- Friendly, collaborative working environment
Call Centre Customer Service Coordinator employer: Global Technology Solutions Ltd.
Join our dynamic team in Henley-on-Thames as a Call Centre Customer Service Coordinator, where you will thrive in a supportive and collaborative environment. We prioritise employee growth through ongoing training and development, ensuring you have the tools to excel in your role while enjoying a competitive salary and a healthy work-life balance. Experience the satisfaction of making a difference in customer service within a friendly and motivated team.
Contact Details:
Global Technology Solutions Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Customer Service Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Global Technology Solutions Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Global Technology Solutions Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Centre Customer Service Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Global Technology Solutions Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at Global Technology Solutions Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Global Technology Solutions Ltd.!
How to prepare for a job interview at Global Technology Solutions Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
