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- Tasks: Provide break/fix support for printers and laptops while delivering excellent customer service.
- Company: Join a dynamic team in the tech field with a focus on innovation.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Why this job: Make a real impact by solving tech issues and helping customers across the UK.
- Qualifications: Experience in printer repair and strong problem-solving skills required.
- Other info: Field-based role with travel opportunities and potential for career advancement.
The predicted salary is between 13 - 16 £ per hour.
Pay Rate: £16.09 per hour for the first 3 months, £16.41 per hour thereafter
Location: Field-based, Chelmsford
Employment Type: 6 month contract (inside IR35 Umbrella only)
Clearance: Must be eligible for UK Security Clearance (SC)
Key Responsibilities
- Provide break/fix support for printers, MFPs, laptops, desktops, and associated hardware.
- Diagnose and repair devices to board level with accuracy and efficiency.
- Deliver Level 1 deskside support for Windows-based systems.
- Perform hands-and-feet network support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations.
- Maintain accurate records of work completed, parts used, and updates within service management systems.
- Ensure excellent customer service and communication at all times.
- Travel to various customer locations across the UK as required.
Must Haves
- Full UK driving licence (maximum 6 penalty points).
- Legal right to work in the UK.
- No restrictions preventing the attainment of SC Security Clearance.
- Flexibility to work variable start/finish times as required by the business.
Skills & Experience
- Proven experience as a printer and MFP engineer, including repair to board level.
- Demonstrated ability to repair laptops and desktops to board level; vendor certifications (Lenovo, HP, Dell) highly advantageous.
- Hands-on experience providing L1 deskside support in Windows environments.
- Experience with hands-and-feet network support, including switch replacements, patching, and hardware swaps.
- Strong problem-solving ability and confidence working independently.
- Excellent communication and customer-facing skills.
Desirable
- Vendor certifications (e.g., Lenovo, HP, Dell, Canon, Ricoh).
- Experience working in multi-site field service roles.
Mfp printer /hardware/computer field engineer - Birmingham employer: Global Technology Solutions Ltd.
Contact Detail:
Global Technology Solutions Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mfp printer /hardware/computer field engineer - Birmingham
✨Tip Number 1
Get your hands dirty! If you’ve got experience with MFPs and printers, make sure to showcase that in your conversations. Talk about specific repairs you've done and how you tackled tricky problems. We want to hear those success stories!
✨Tip Number 2
Networking is key! Reach out to folks in the industry, attend local meetups, or join online forums. You never know who might have a lead on a job or can give you insider tips. Let’s leverage our connections to land that role!
✨Tip Number 3
Practice makes perfect! Before any interviews, run through common questions and scenarios you might face as a field engineer. We can even do mock interviews together to help you feel more confident and prepared.
✨Tip Number 4
Apply through our website! It’s super easy and gives you a direct line to us. Plus, we love seeing familiar names pop up. Don’t hesitate to follow up after applying; it shows your enthusiasm and commitment!
We think you need these skills to ace Mfp printer /hardware/computer field engineer - Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with MFPs, printers, and hardware repairs. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your hands-on experience and customer service skills, and let us know why you’re excited about working with us at StudySmarter.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky issues in the past. We love candidates who can think on their feet and solve problems independently, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Global Technology Solutions Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of printers, MFPs, and laptops. Be ready to discuss specific models you've worked with and any repairs you've successfully completed. This will show that you're not just familiar with the hardware but can also diagnose and fix issues efficiently.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples of how you've provided excellent service in the past. Think about times when you turned a frustrated customer into a satisfied one. This will highlight your communication skills and ability to handle pressure.
✨Demonstrate Problem-Solving Prowess
Be ready to tackle some hypothetical troubleshooting scenarios during the interview. Practice explaining your thought process clearly and logically. This will help the interviewer see how you approach problems and your confidence in working independently.
✨Flexibility is Key
Since the job requires variable start and finish times, be prepared to discuss your availability and willingness to adapt. Share any previous experiences where you had to adjust your schedule for work, showing that you're a team player who can meet business needs.
