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- Tasks: Provide technical support to businesses, solving IT issues and ensuring smooth operations.
- Company: Join a close-knit, growing IT support team in St Ives, Cambridgeshire.
- Benefits: Enjoy 20 days holiday, free refreshments, and opportunities for continuous training.
- Why this job: Perfect for tech enthusiasts wanting to make a difference in users' daily IT experiences.
- Qualifications: At least one year of hands-on technical support experience; familiarity with Microsoft 365 is a plus.
- Other info: Standard office hours with potential for career progression to higher support levels.
The predicted salary is between 24000 - 36000 £ per year.
1st line support engineer
Location: St Ives, Cambridgeshire
Permanent role
Standard office hours
salary: £25,400-£28,000
A close-knit, growing IT support team looking for someone with at least one year of hands-on experience providing technical support to businesses. If youre someone who enjoys solving problems, learning new technologies, and making a real difference to users day-to-day IT experience, wed love to hear from you.
This is an ideal role for someone who wants to develop their skills in a varied, client-focused environment. Youll be supporting a range of small and medium-sized businesses within about 25 miles of St Ives so expect plenty of variety. We value clear, friendly communication, and a willingness to adapt because no two clients or days are ever quite the same.
The role\’s main responsibilities:-
- Providing technical support via telephone and use of remote control software, with occasional site visits
- Investigating hardware, software and malware issues
- Maintaining accurate documentation
- Create and follow standard operating processes (SOPs)
- Monitoring progress of tickets
- Installing and configuring hardware and software
- Providing support for Microsoft 365 including SharePoint, and managing users and email accounts
- Management of email services on mobile devices and tablets
- Liaising with customers via email and phone
Desirable skills and experience:-
- Microsoft 365 good working knowledge of 365 portal, setting up new accounts, Outlook, SharePoint, Teams etc.
- Working knowledge of Word and Excel
- Good understanding of security and ability to explain importance to end users
- Familiarity with backup principles and experience with at least 1 platform
- Apple Mac experience would be nice
- Clean UK driving licence and appropriate car
- Working knowledge of networking and firewalls, Group Policy, Exchange Server, Active Directory
- Service desk software, RMM
- Minimum 1 year in industry
- Good planning, verbal and written communication skills
- Wide knowledge of computing principles independent of vendor specific technology
On offer:
- 20 days holiday + bank holidays
- Standard working hours Monday Friday 8.30 5.00
- Potential to progress/develop to 2 nd /3 rd line support
- Onsite car parking & free refreshments (tea and coffee)
- Continuous training
- Pension Scheme enrolment
If you have the skills required, apply now
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1st line support engineer employer: Global Technology Solutions Ltd
Contact Detail:
Global Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st line support engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, especially Microsoft 365 and remote support tools. Being able to demonstrate your knowledge during the interview will show that you're proactive and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills, as clear and friendly interaction is key in this role. Consider role-playing common support scenarios with a friend to build your confidence in explaining technical issues to non-technical users.
✨Tip Number 3
Research the company culture and values of StudySmarter. Tailoring your approach to align with our emphasis on teamwork and adaptability can make a strong impression during your interview.
✨Tip Number 4
Prepare examples from your past experience where you've successfully solved technical problems or improved user satisfaction. Having these stories ready will help you illustrate your hands-on experience effectively.
We think you need these skills to ace 1st line support engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in technical support, especially any hands-on work with Microsoft 365, hardware, and software troubleshooting. Use specific examples to demonstrate your problem-solving skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your ability to communicate clearly and adapt to different client needs, as these are key qualities they value.
Showcase Relevant Skills: Emphasise your familiarity with service desk software, networking, and security principles. If you have experience with Apple Mac or backup platforms, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a support role.
How to prepare for a job interview at Global Technology Solutions Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with technical support. Highlight specific examples where you've successfully resolved issues, particularly with Microsoft 365, hardware, and software troubleshooting.
✨Demonstrate Problem-Solving Abilities
Since the role involves solving various IT problems, be ready to walk through your thought process when tackling a technical issue. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Communication Skills
Clear and friendly communication is key in this role. Prepare to discuss how you’ve effectively communicated with clients in the past, especially in stressful situations. Consider sharing examples of how you’ve adapted your communication style to suit different users.
✨Research the Company Culture
Understanding the company’s values and culture can give you an edge. Familiarise yourself with their approach to client support and be ready to explain how your personal values align with theirs, especially regarding teamwork and adaptability.
