At a Glance
- Tasks: Provide technical support to businesses, solving IT issues and ensuring smooth operations.
- Company: Join a close-knit, growing IT support team in St Ives, Cambridgeshire.
- Benefits: Enjoy 20 days holiday, free refreshments, and opportunities for continuous training.
- Other info: Standard office hours with potential for career progression to higher support levels.
- Why this job: Perfect for tech enthusiasts wanting to make a difference in users' daily IT experiences.
- Qualifications: At least one year of hands-on technical support experience; familiarity with Microsoft 365 is a plus.
The predicted salary is between 24000 - 36000 £ per year.
1st line support engineer
Location: St Ives, Cambridgeshire
Permanent role
Standard office hours
salary: £25,400-£28,000
A close-knit, growing IT support team looking for someone with at least one year of hands-on experience providing technical support to businesses. If youre someone who enjoys solving problems, learning new technologies, and making a real difference to users day-to-day IT experience, wed love to hear from you.
This is an ideal role for someone who wants to develop their skills in a varied, client-focused environment. Youll be supporting a range of small and medium-sized businesses within about 25 miles of St Ives so expect plenty of variety. We value clear, friendly communication, and a willingness to adapt because no two clients or days are ever quite the same.
The role\'s main responsibilities:-
- Providing technical support via telephone and use of remote control software, with occasional site visits
- Investigating hardware, software and malware issues
- Maintaining accurate documentation
- Create and follow standard operating processes (SOPs)
- Monitoring progress of tickets
- Installing and configuring hardware and software
- Providing support for Microsoft 365 including SharePoint, and managing users and email accounts
- Management of email services on mobile devices and tablets
- Liaising with customers via email and phone
Desirable skills and experience:-
- Microsoft 365 good working knowledge of 365 portal, setting up new accounts, Outlook, SharePoint, Teams etc.
- Working knowledge of Word and Excel
- Good understanding of security and ability to explain importance to end users
- Familiarity with backup principles and experience with at least 1 platform
- Apple Mac experience would be nice
- Clean UK driving licence and appropriate car
- Working knowledge of networking and firewalls, Group Policy, Exchange Server, Active Directory
- Service desk software, RMM
- Minimum 1 year in industry
- Good planning, verbal and written communication skills
- Wide knowledge of computing principles independent of vendor specific technology
On offer:
- 20 days holiday + bank holidays
- Standard working hours Monday Friday 8.30 5.00
- Potential to progress/develop to 2 nd /3 rd line support
- Onsite car parking & free refreshments (tea and coffee)
- Continuous training
- Pension Scheme enrolment
If you have the skills required, apply now
JBRP1_UKTJ
1st line support engineer in Reading employer: Global Technology Solutions Ltd.
Join a dynamic and supportive IT support team in St Ives, where your problem-solving skills will make a tangible impact on our clients' daily operations. We offer a friendly work culture that prioritises clear communication and continuous training, alongside opportunities for career progression into 2nd and 3rd line support. Enjoy a balanced work-life with standard office hours, generous holiday allowance, and onsite amenities, all while working with a diverse range of small to medium-sized businesses.
Contact Details:
Global Technology Solutions Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 1st line support engineer in Reading
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, especially Microsoft 365 and its various applications like SharePoint and Teams. Being able to discuss your hands-on experience with these tools during an interview will show that you're ready to hit the ground running.
✨Tip Number 2
Prepare to demonstrate your problem-solving skills by thinking of examples from your past experiences where you successfully resolved technical issues. This will help you convey your ability to adapt and provide excellent support in a client-focused environment.
✨Tip Number 3
Since communication is key in this role, practice explaining technical concepts in simple terms. You might be asked to do this in an interview, so being clear and friendly in your explanations will highlight your suitability for the position.
✨Tip Number 4
Research the company culture and values of StudySmarter. Understanding what we stand for and how we operate will allow you to tailor your responses in interviews, showing that you’re not just a fit for the role but also for our team.
We think you need these skills to ace 1st line support engineer in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in technical support, especially any hands-on work with Microsoft 365, hardware, and software troubleshooting. Use specific examples to demonstrate your problem-solving skills.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention your ability to communicate clearly and adapt to different client needs, as these are key qualities they value.
Showcase Relevant Skills:Emphasise your familiarity with service desk software, networking, and security principles. If you have experience with Apple Mac or backup platforms, be sure to include that as well.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a support role.
How to prepare for a job interview at Global Technology Solutions Ltd.
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with technical support. Highlight specific examples where you've resolved issues, particularly with Microsoft 365, hardware, and software troubleshooting.
✨Demonstrate Problem-Solving Abilities
Since the role involves solving various IT problems, be ready to share instances where you've successfully diagnosed and fixed issues. Consider using the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Communication Skills
Clear and friendly communication is key in this role. Prepare to discuss how you’ve effectively communicated with clients in the past, especially when explaining technical concepts to non-technical users.
✨Express Willingness to Learn
This position values adaptability and a desire to learn new technologies. Share your enthusiasm for continuous learning and any relevant training or certifications you've pursued to enhance your skills.
