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For Companies At a Glance
- Tasks: Provide technical support and solve IT issues for small and medium-sized businesses.
- Company: Join a close-knit, growing IT support team in St Ives.
- Benefits: Competitive salary, 20 days holiday, onsite parking, and continuous training.
- Why this job: Make a real difference in users' IT experience while developing your skills.
- Qualifications: At least one year of hands-on technical support experience.
- Other info: Opportunity to progress to 2nd/3rd line support in a dynamic environment.
The predicted salary is between 25400 - 28000 £ per year.
Job Description
1st line support engineer
Location: St Ives, Cambridgeshire
Permanent role
Standard office hours
salary: £25,400-£28,000
A close-knit, growing IT support team looking for someone with at least one year of hands-on experience providing technical support to businesses. If youre someone who enjoys solving problems, learning new technologies, and making a real difference to users day-to-day IT experience, wed love to hear from you.
This is an ideal role for someone who wants to develop their skills in a varied, client-focused environment. Youll be supporting a range of small and medium-sized businesses within about 25 miles of St Ives so expect plenty of variety. We value clear, friendly communication, and a willingness to adapt because no two clients or days are ever quite the same.
The role's main responsibilities:-
- Providing technical support via telephone and use of remote control software, with occasional site visits
- Investigating hardware, software and malware issues
- Maintaining accurate documentation
- Create and follow standard operating processes (SOPs)
- Monitoring progress of tickets
- Installing and configuring hardware and software
- Providing support for Microsoft 365 including SharePoint, and managing users and email accounts
- Management of email services on mobile devices and tablets
- Liaising with customers via email and phone
Desirable skills and experience:-
- Microsoft 365 good working knowledge of 365 portal, setting up new accounts, Outlook, SharePoint, Teams etc.
- Working knowledge of Word and Excel
- Good understanding of security and ability to explain importance to end users
- Familiarity with backup principles and experience with at least 1 platform
- Apple Mac experience would be nice
- Clean UK driving licence and appropriate car
- Working knowledge of networking and firewalls, Group Policy, Exchange Server, Active Directory
- Service desk software, RMM
- Minimum 1 year in industry
- Good planning, verbal and written communication skills
- Wide knowledge of computing principles independent of vendor specific technology
On offer:
- 20 days holiday + bank holidays
- Standard working hours Monday Friday 8.30 5.00
- Potential to progress/develop to 2 nd /3 rd line support
- Onsite car parking & free refreshments (tea and coffee)
- Continuous training
- Pension Scheme enrolment
If you have the skills required, apply now
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1st line support engineer employer: Global Technology Solutions Ltd
Contact Detail:
Global Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st line support engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in support roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common technical questions related to Microsoft 365 and troubleshooting. We recommend practising with a friend or using mock interview platforms to build your confidence.
✨Tip Number 3
Show off your problem-solving skills during interviews! Share specific examples of how you've tackled tech issues in the past. This will demonstrate your hands-on experience and adaptability, which are key for a 1st line support engineer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace 1st line support engineer
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your hands-on experience in providing technical support. We want to see how you've tackled problems in the past, so share specific examples that showcase your skills and adaptability.
Keep It Clear and Friendly: Since we value clear communication, ensure your application reflects this. Use straightforward language and a friendly tone to demonstrate that you can connect with users effectively.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to match the job description. Mention your familiarity with Microsoft 365 and any other relevant skills that align with what we're looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Global Technology Solutions Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, networking, and common troubleshooting techniques. Be ready to discuss specific issues you've resolved in the past and how you approached them.
✨Show Off Your Communication Skills
Since clear and friendly communication is key for this role, practice explaining technical concepts in simple terms. You might even want to role-play with a friend to get comfortable with how you’d interact with clients over the phone or via email.
✨Prepare for Real-World Scenarios
Think about potential scenarios you might face as a 1st line support engineer. Prepare to discuss how you would handle specific hardware or software issues, and be ready to demonstrate your problem-solving skills during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of clients you'll be supporting, or the training opportunities available. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
