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For Companies At a Glance
- Tasks: Provide technical support and solve IT issues for small and medium-sized businesses.
- Company: Join a close-knit, growing IT support team in St Ives.
- Benefits: Competitive salary, 20 days holiday, onsite parking, and free refreshments.
- Why this job: Make a real difference in users' IT experience while developing your skills.
- Qualifications: At least one year of hands-on technical support experience.
- Other info: Opportunities for progression to 2nd/3rd line support and continuous training.
The predicted salary is between 25400 - 28000 £ per year.
Job Description
1st line support engineer
Location: St Ives, Cambridgeshire
Permanent role
Standard office hours
salary: £25,400-£28,000
A close-knit, growing IT support team looking for someone with at least one year of hands-on experience providing technical support to businesses. If youre someone who enjoys solving problems, learning new technologies, and making a real difference to users day-to-day IT experience, wed love to hear from you.
This is an ideal role for someone who wants to develop their skills in a varied, client-focused environment. Youll be supporting a range of small and medium-sized businesses within about 25 miles of St Ives so expect plenty of variety. We value clear, friendly communication, and a willingness to adapt because no two clients or days are ever quite the same.
The role's main responsibilities:-
- Providing technical support via telephone and use of remote control software, with occasional site visits
- Investigating hardware, software and malware issues
- Maintaining accurate documentation
- Create and follow standard operating processes (SOPs)
- Monitoring progress of tickets
- Installing and configuring hardware and software
- Providing support for Microsoft 365 including SharePoint, and managing users and email accounts
- Management of email services on mobile devices and tablets
- Liaising with customers via email and phone
Desirable skills and experience:-
- Microsoft 365 good working knowledge of 365 portal, setting up new accounts, Outlook, SharePoint, Teams etc.
- Working knowledge of Word and Excel
- Good understanding of security and ability to explain importance to end users
- Familiarity with backup principles and experience with at least 1 platform
- Apple Mac experience would be nice
- Clean UK driving licence and appropriate car
- Working knowledge of networking and firewalls, Group Policy, Exchange Server, Active Directory
- Service desk software, RMM
- Minimum 1 year in industry
- Good planning, verbal and written communication skills
- Wide knowledge of computing principles independent of vendor specific technology
On offer:
- 20 days holiday + bank holidays
- Standard working hours Monday Friday 8.30 5.00
- Potential to progress/develop to 2 nd /3 rd line support
- Onsite car parking & free refreshments (tea and coffee)
- Continuous training
- Pension Scheme enrolment
If you have the skills required, apply now
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1st line support engineer employer: Global Technology Solutions Ltd
Contact Detail:
Global Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st line support engineer
✨Tip Number 1
Get your tech skills ready! Brush up on your Microsoft 365 knowledge and be prepared to talk about your experience with troubleshooting. We want to see how you can solve problems on the spot, so practice explaining your thought process.
✨Tip Number 2
Show off your communication skills! Since this role is all about helping users, make sure you can clearly explain technical issues in a friendly way. We love candidates who can adapt their language to suit different clients.
✨Tip Number 3
Be ready for variety! You’ll be supporting different businesses, so think about examples from your past experiences where you’ve had to adapt quickly. We want to hear how you handle unexpected challenges!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who want to grow with us in a supportive environment.
We think you need these skills to ace 1st line support engineer
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your hands-on experience in providing technical support. We want to see how you've tackled problems in the past, so share specific examples that showcase your skills and adaptability.
Keep It Clear and Friendly: Since we value clear communication, ensure your application reflects this. Use straightforward language and a friendly tone to demonstrate that you can connect with users effectively.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to match the job description. Mention relevant skills like Microsoft 365 knowledge and any experience with service desk software to catch our eye.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Global Technology Solutions Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, SharePoint, and general IT support principles. Be ready to discuss specific issues you've resolved in the past and how you approached them.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled tricky problems before. Think about times when you had to adapt quickly or think on your feet, as this role requires a flexible approach to different client needs.
✨Communicate Clearly and Confidently
Since clear communication is key in this role, practice explaining technical concepts in simple terms. You might be asked to demonstrate this during the interview, so be ready to showcase your friendly and approachable communication style.
✨Familiarise Yourself with the Company Culture
Research the company and its values. Understanding their focus on client satisfaction and teamwork will help you align your answers with what they’re looking for. Show that you’re not just a tech whiz but also a great fit for their team.
