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- Tasks: Provide technical support to businesses, solving IT issues and ensuring smooth operations.
- Company: Join a close-knit, growing IT support team in St Ives, Cambridgeshire.
- Benefits: Enjoy 20 days holiday, onsite parking, free refreshments, and continuous training.
- Why this job: Perfect for tech enthusiasts wanting to make a difference and develop skills in a dynamic environment.
- Qualifications: At least one year of hands-on technical support experience; familiarity with Microsoft 365 is a plus.
- Other info: Standard office hours with potential for career progression to higher support levels.
The predicted salary is between 24000 - 36000 £ per year.
1st line support engineer
Location: St Ives, Cambridgeshire
Permanent role
Standard office hours
A close-knit, growing IT support team looking for someone with at least one year of hands-on experience providing technical support to businesses. If youre someone who enjoys solving problems, learning new technologies, and making a real difference to users day-to-day IT experience, wed love to hear from you.
This is an ideal role for someone who wants to develop their skills in a varied, client-focused environment. Youll be supporting a range of small and medium-sized businesses within about 25 miles of St Ives so expect plenty of variety. We value clear, friendly communication, and a willingness to adapt because no two clients or days are ever quite the same.
The role\’s main responsibilities:-
- Providing technical support via telephone and use of remote control software, with occasional site visits
- Investigating hardware, software and malware issues
- Maintaining accurate documentation
- Create and follow standard operating processes (SOPs)
- Monitoring progress of tickets
- Installing and configuring hardware and software
- Providing support for Microsoft 365 including SharePoint, and managing users and email accounts
- Management of email services on mobile devices and tablets
- Liaising with customers via email and phone
Desirable skills and experience:-
- Microsoft 365 good working knowledge of 365 portal, setting up new accounts, Outlook, SharePoint, Teams etc.
- Working knowledge of Word and Excel
- Good understanding of security and ability to explain importance to end users
- Familiarity with backup principles and experience with at least 1 platform
- Apple Mac experience would be nice
- Clean UK driving licence and appropriate car
- Working knowledge of networking and firewalls, Group Policy, Exchange Server, Active Directory
- Service desk software, RMM
- Minimum 1 year in industry
- Good planning, verbal and written communication skills
- Wide knowledge of computing principles independent of vendor specific technology
On offer:
- 20 days holiday + bank holidays
- Standard working hours Monday Friday 8.30 5.00
- Potential to progress/develop to 2 nd /3 rd line support
- Onsite car parking & free refreshments (tea and coffee)
- Continuous training
- Pension Scheme enrolment
If you have the skills required, apply now
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1st line support engineer employer: Global Technology Solutions Ltd
Contact Detail:
Global Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st line support engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, especially Microsoft 365 and remote support tools. Being able to demonstrate your knowledge during an interview can set you apart from other candidates.
✨Tip Number 2
Prepare to discuss real-life scenarios where you've successfully resolved technical issues. Highlighting your problem-solving skills and adaptability will resonate well with the team, as they value clear communication and a client-focused approach.
✨Tip Number 3
Research common hardware and software issues that small and medium-sized businesses face. This will not only help you in interviews but also show your proactive attitude towards understanding the role's challenges.
✨Tip Number 4
Network with current or former employees of StudySmarter on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace 1st line support engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in technical support, especially any hands-on work with Microsoft 365, hardware, and software troubleshooting. Use specific examples to demonstrate your problem-solving skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your ability to communicate clearly and adapt to different client needs, as these are key qualities they value.
Showcase Relevant Skills: Emphasise your familiarity with service desk software, networking, and security principles. If you have experience with Apple Mac or backup platforms, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a support role.
How to prepare for a job interview at Global Technology Solutions Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with technical support. Highlight specific examples where you've successfully resolved issues, particularly with Microsoft 365, hardware, and software troubleshooting.
✨Demonstrate Problem-Solving Abilities
Employ the STAR method (Situation, Task, Action, Result) to illustrate how you've tackled challenging problems in the past. This will show your potential employer that you can think critically and adapt to various situations.
✨Emphasise Communication Skills
Since clear and friendly communication is valued, practice explaining technical concepts in simple terms. Be ready to discuss how you've effectively communicated with clients or team members in previous roles.
✨Research the Company and Role
Familiarise yourself with the company’s values and the specifics of the role. Understanding their client base and the types of issues they face will help you tailor your responses and demonstrate your genuine interest in the position.
