Global Technology Solutions Ltd. is seeking a customer-focused Service Desk Analyst to deliver high-quality 1st line support, log and triage incidents, and ensure requests are progressed within SLAs.
The role requires clear communication with clients and stakeholders and close collaboration with engineers and project teams. You will work in a B2B environment, using Microsoft Office, maintain accurate ticket updates, and contribute to knowledge-base documentation.
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1st Line Service Desk Analyst - Customer-Focused employer: Global Technology Solutions Ltd.
Great Foods is an exceptional employer that fosters a dynamic and supportive work culture, perfect for ambitious individuals looking to make their mark in the food industry. With a focus on employee growth, we offer comprehensive training and development opportunities, ensuring you have the tools to succeed in your role as a Business Development Executive. Located in the heart of the UK, our team enjoys a collaborative environment where innovation is encouraged, and every contribution is valued.
Contact Details:
Global Technology Solutions Ltd. Recruitment Team
