Technical Team Leader
2nd & 3rd Line IT Service Desk Team Leader
Location: Reading – Hybrid 3 days in office per week. (Month 1 full time in office)
Salary: £45,000 - £55,000
Role and responsibilities
Lead L2 analysts and L3 systems administrators in managed services, combining 65% hands-on technical work with 35% management.
- Own senior escalations, major incidents, root cause investigations and infrastructure improvements.
- Support Microsoft platforms, servers, cloud and networking; coordinate patching and vulnerability remediation with the SOC.
- Manage queues, workloads, KPIs and SLAs using ITIL processes.
- Maintain documentation, improve resolution and participate in on-call support.
- Coach staff, conduct reviews and support recruitment and development.
Technical and leadership experience
- MSP team leadership and people management.
- Microsoft 365, Azure, Windows Server, Active Directory, Entra ID, Intune and Exchange Online.
- Server infrastructure, cloud and networking.
- Cisco, Meraki, FortiGate and Palo Alto.
- ITSM and IT Glue administration, security collaboration and service improvement.
Essential certifications
ITIL 4; Windows Server Hybrid Administrator AZ-800/AZ-801, Microsoft 365 Administrator MS-102 and CCNA, with equivalent experience accepted for those three; PCNSA; CompTIA Security+.
Benefits
25 days holiday plus bank holidays, holiday trading, pension, life assurance, employee assistance, mentoring, eye care, flu vaccination.
Technical Team Leader - 2nd and 3rd Line - MSP Service Desk - Hybrid Reading employer: Global Technology Solutions Ltd Careers
As a New Business Account Executive at our Watford location, you'll join a dynamic team that values innovation and collaboration. We offer a competitive salary with the potential for double OTE in your first year, alongside a hybrid work model that promotes work-life balance. Our culture fosters professional growth through continuous learning opportunities and a supportive environment, making us an excellent employer for those looking to make a meaningful impact in the SaaS industry.
Contact Details:
Global Technology Solutions Ltd Careers Recruitment Team
